Manager, Operations

22 hours ago

Bhubaneshwar, Odisha, India CK Birla Healthcare Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Dear Candidates,

Greeting from Birla Fertility & IVF (A Unit of CK Birla Healthcare Pvt. Ltd.). We are looking to hire Manager, Operations.

Minimum Education: Graduate

Locations: Bhubaneswar

Salary: As per company standard.

Pre-requisites for consideration of candidature:

  • 5+ years of experience in managing administration for a full unit / multiple units in reputed Fertility Clinic or Day-care Centre or Hospital.
  • Should have worked minimum 2 years on P&L, Revenue Generations & Conversion/Counselling for centre/hospital - Mandatory.
  • Should have handled a team of at least 4-5 members and be proficient in training

Role Summary:

Manager, Operations is responsible to ensure a well administered center overall and deliver unparalleled level of patient care and service levels at customer touchpoints across the center Receptions, Billing, Call center, CRM, Pharmacy, OPD, Waiting lounge, Phlebotomy, F&B, Laundry, HK, Security (b) drive conversions and counselling.

Key Job Responsibilities:

  • Document, communicate and implement all front office SOPs: including grooming and communication guidelines to deliver exceptional patient service within the facility. Monitor and ensure compliance to these processes through rigorous checks and audits.
  • Gather periodic feedback on the quality of front office service from visitors, patients and their families & define action plan to improve the same.
  • Solve patient problems: attend to all patient and visitor escalations promptly. Identify the causes behind problems and offer solutions that can help address the problem within the shortest duration.
  • Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely.
  • Ensure patient safety: implement all emergency and code related protocols in the department. Ensure that staff are aware of their roles and trained to perform them well.
  • Complete all managerial responsibilities towards staff: delegate duties to staff to support the day-to-day operations of the unit and enable them to perform their responsibilities towards patients.
  • Maintain staff discipline and professionalism.
  • Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage.
  • Manage donor agencies, surrogacy agencies, regulatory compliance of the centre.
  • Day to day issues and management of F&B vendor, Lab vendor, security agency, Housekeeping and Laundry agency to ensure timely execution and quality of service.
  • Ensure Hygiene and upkeep of the centre as per defined KPI / standards.

Interested candidates can share updated resume on "". Also, please do refer your friends.

-

Regards,

Team HR

Birla Fertility & IVF

(A unit of CK Birla Healthcare Pvt. Ltd.)

  • Operations Manager

    3 weeks ago

    Bhubaneshwar, Odisha, India Moneymela Full time

    Job Title: Assistant Manager – OperationsDepartment: OperationsCompany: Moneymela P2P Fintech Private LimitedLocation: BhubaneswarEmployment Type: Full-timeRole OverviewWe are looking for an energetic and process-driven Assistant Manager – Operations to oversee and streamline the day-to-day operational activities of our NBFC-P2P fintech business. The...

  • Operations Manager

    22 hours ago

    Bhubaneshwar, Odisha, India Xpressbees Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties/Responsibilities:Responsible for last mile operations within the region.Plan, design and control day-to-day last Mile operations of team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.Analysis of Operational Reports for its region/delivery centers & coordinating with team.Need to minimize the...

  • Operations Manager

    5 hours ago

    Bhubaneshwar, Odisha, India MSK Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Role & responsibilitiesPosition - Sr. / Assistant manager OperationLocation - BhubaneswarExperience yearsQualification - BSC / B.techSalary - 4 to 7 LPA

  • Airline Operations Manager

    2 days ago

    Bhubaneshwar, Odisha, India beBeeAirport Full time ₹ 9,99,000 - ₹ 19,90,000

    Airline Operations Manager Job DescriptionWe are seeking a seasoned Airline Operations Manager to oversee and manage aircraft ground handling operations. The ideal candidate will ensure the safe, efficient, and timely turnaround of aircraft.

  • Production Operations Manager

    4 days ago

    Bhubaneshwar, Odisha, India beBeeOperations Full time ₹ 16,20,000 - ₹ 21,60,000

    Operations Management and Project LeadershipThis position involves overseeing the operations of various units within the steel production process. This includes managing planning, operations, quality, safety, and breakdown management for different departments.Key Responsibilities:Manage planning and operations to ensure smooth production.Liaise with agencies...

  • Branch Operations Manager

    4 hours ago

    Bhubaneshwar, Odisha, India Arka Fincap Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionArka Fincap Limited (AFL) is a customer-focused, digitally enabled, systemically important Non-Banking Finance Company (NBFC) providing secured and unsecured financing solutions to MSMEs, SMEs, developers, and corporates since its foundation in 2018. With an RBI license and recognition from Crisil with AA and A ratings, Arka prides itself...

  • Cluster Manager Operations

    5 hours ago

    Bhubaneshwar, Odisha, India Reliance Retail Full time

    Candidate Must have minimum 10 years of experience minimum 5 years in Jewellery RetailJob AttributesPosition NameCluster Manager SASBusiness UnitJewelsFunctionOperationsLocationMumbai CuttackJob PurposeLead cluster Operations and develop cluster level retail strategies plans and process improvements oversee cluster Operations and returns management...

  • Warehouse Operations Manager

    3 days ago

    Bhubaneshwar, Odisha, India beBeeInventory Full time ₹ 8,00,000 - ₹ 12,00,000

    Warehouse Management RoleWe are seeking a seasoned professional to lead our warehouse operations.This is an excellent opportunity for a professional with 2-3 years of experience in warehouse management to enhance their skills and performance.Oversee daily warehouse operations to ensure efficient workflows and maintain high standards of productivity.Manage...

  • Lab Operations Manager

    1 day ago

    Bhubaneshwar, Odisha, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Lab Operations ManagerJob Description:Manage daily operations and activities of the lab, ensuring timely completion of tasks and projects.Collaborate with cross-functional teams to ensure smooth execution of lab procedures and protocols.Develop and implement quality control measures to maintain accuracy and precision in test results.Required...

  • Financial Operations Manager

    3 days ago

    Bhubaneshwar, Odisha, India beBeeAccounting Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Financial Operations ManagerWe are seeking a highly skilled and experienced Financial Operations Manager to join our team. The successful candidate will be responsible for managing daily work allocation and reviewing deliverables.Key Responsibilities:Manage Daily Work allocation and review DeliverablesEnsure 100% SLA adherence (TAT + Accuracy) by...