Operations Cluster Manager

2 days ago

Bhubaneshwar, Odisha, India Emphoria Works Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview

The Cluster Operations Manager (COM) acts as the regional business head for EMPHORIAs logistics operations within an assigned cluster.

Responsible for revenue growth, trip performance, SLA adherence, client satisfaction, and driver-owner engagement, the COM ensures operational discipline while maximizing fleet utilization and protecting profitability.

This role is execution-driven and business-focused — combining on-ground operational control, client retention, and ecosystem stabilization to deliver sustainable growth at the cluster level.

Key Objectives

  • Deliver 98%+ SLA adherence for all client commitments within the cluster.
  • Drive revenue growth 98% of targets through upselling and client retention.
  • Maintain vehicle uptime 95% to ensure maximum trip productivity.
  • Build strong, trust-driven relationships with clients, drivers, vehicle owners, and vendors.
  • Act as the single point of accountability for operational performance, driver engagement, and cluster profitability.

Roles & Responsibilities

A. Cluster-Level Business Growth & Client Retention

  1. Manage and strengthen relationships with existing clients to secure repeat contracts and ensure retention 95%.
  2. Identify and acquire new business opportunities within the cluster — focusing on EPC projects, industrial clusters, and port cargo volumes.
  3. Negotiate freight rates, SLA commitments, and payment terms in alignment with HOL and LFP strategies.
  4. Upsell volume commitments within existing accounts to maximize revenue per vehicle/day.
  5. Prepare cluster-specific business growth forecasts and align them with statewide targets set by HOL.

B. Operational Execution & Performance Management

  1. Push Fleet Leads to achieve planned trips per vehicle/day 98% adherence.
  2. Ensure vehicle uptime 95% by proactively coordinating with Fleet Leads and vendors for timely maintenance and repairs.
  3. Oversee daily dispatch planning in collaboration with MO and COM's Fleet Leads to ensure capacity alignment with client demand.
  4. Monitor CommandNet dashboards to track live trip statuses, idle times, and SLA breaches for immediate variance control.

  5. Handle on-ground escalations including:

  6. Driver absenteeism

  7. Vehicle breakdowns
  8. Traffic delays

  9. Client-side operational blockages

  10. Deploy contingency plans for standby drivers and backup vehicles via coordination with CM and DRM.

C. Stakeholder Engagement & Ecosystem Stabilization

  1. Build strong relationships with vehicle owners, driver groups, local agencies, vendors, and community leaders to ensure driver loyalty and operational stability.
  2. Act as the first escalation point for disputes between drivers, vehicle owners, Fleet Leads, and clients.
  3. Conduct monthly driver-owner meets to maintain alignment on payouts, trip targets, and compliance requirements.
  4. Partner with CM to roll out driver retention, welfare, and incentive programs at the cluster level.

D. Reporting & Financial Accountability

  1. Submit daily, weekly, and monthly cluster performance reports to HOL and MO covering:

  2. Trips planned vs achieved

  3. SLA adherence %
  4. Revenue achievement vs targets
  5. Idle loss & diesel variance analysis

  6. Driver absenteeism & attrition levels

  7. Work with LFP to monitor client-wise profitability and reduce cost/km variances within the cluster.

  8. Support timely invoicing, collections, and penalty recoveries within the cluster.

  • Cluster Manager Operations

    4 days ago

    Bhubaneshwar, Odisha, India Reliance Retail Full time

    Candidate Must have minimum 10 years of experience minimum 5 years in Jewellery RetailJob AttributesPosition NameCluster Manager SASBusiness UnitJewelsFunctionOperationsLocationMumbai CuttackJob PurposeLead cluster Operations and develop cluster level retail strategies plans and process improvements oversee cluster Operations and returns management...

  • Cluster Business Director

    1 week ago

    Bhubaneshwar, Odisha, India beBeeLeader Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Overview:We are seeking a skilled professional to lead our cluster and drive business growth. This role requires strong leadership, analytical, and problem-solving skills.Key Responsibilities:Manage the financial performance of the assigned cluster by developing and implementing effective strategies.Analyze market trends and customer needs to identify...

  • **Senior Branch Operations Specialist

    7 days ago

    Bhubaneshwar, Odisha, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Cluster Manager Job DescriptionWe are seeking a skilled Cluster Manager to join our team. In this role, you will be responsible for monitoring the performance of individual branches and identifying opportunities for improvement.Conduct regular store visits and audits to ensure that branches are operating efficiently and effectively.Provide guidance,...

  • Retail Operations Strategist

    4 days ago

    Bhubaneshwar, Odisha, India beBeeOperations Full time ₹ 1,75,00,000 - ₹ 2,50,00,000

    Cluster Operations LeaderWe are seeking a seasoned Cluster Operations leader to drive strategy and excellence in our retail operations.Main Responsibilities:Develop and implement cluster-level strategies to achieve sales growth and revenue targets.Leverage operational excellence to enhance store performance and customer experience.Design and implement...

  • Compliance Manager

    2 days ago

    Bhubaneshwar, Odisha, India Emphoria Works Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    COMPLIANCE MANAGER (CM)Designation: Compliance ManagerLocation: Hybrid (HO + Cluster Visits)Reporting To: Head Logistics (HOL)Direct Reports: Driver Relations Executives, Agency Liaison OfficersSpan of Control: Driver Ecosystem • Retention • Compliance • Agency Tie-ups • Backup CapacityRole OverviewThe Compliance Manager (CM) is responsible for...

  • Application Support Specialist

    4 days ago

    Bhubaneshwar, Odisha, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Application Support SpecialistAbout the RoleWe are seeking a skilled Application Support Specialist to join our team. In this role, you will be responsible for providing dynamic support services to identify and resolve issues within critical business systems.Key ResponsibilitiesDesign, deploy, and manage VMware vSphere environments (ESXi,...

  • Operations Manager

    3 weeks ago

    Bhubaneshwar, Odisha, India Moneymela Full time

    Job Title: Assistant Manager – OperationsDepartment: OperationsCompany: Moneymela P2P Fintech Private LimitedLocation: BhubaneswarEmployment Type: Full-timeRole OverviewWe are looking for an energetic and process-driven Assistant Manager – Operations to oversee and streamline the day-to-day operational activities of our NBFC-P2P fintech business. The...

  • Regional Business Leader

    2 weeks ago

    Bhubaneshwar, Odisha, India beBeeCluster Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewMaintain performance metrics of individual branches to identify areas for enhancement.Key Responsibilities:Branch OptimizationConduct regular site visits and assessments to ensure efficient operations.Provide guidance, training, and support to branch managers and staff to achieve operational targets.Market Development StrategiesDevelop and...

  • Operations Manager

    5 days ago

    Bhubaneshwar, Odisha, India Xpressbees Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties/Responsibilities:Responsible for last mile operations within the region.Plan, design and control day-to-day last Mile operations of team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.Analysis of Operational Reports for its region/delivery centers & coordinating with team.Need to minimize the...

  • Operations Manager

    4 days ago

    Bhubaneshwar, Odisha, India MSK Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Role & responsibilitiesPosition - Sr. / Assistant manager OperationLocation - BhubaneswarExperience yearsQualification - BSC / B.techSalary - 4 to 7 LPA