End User Support Engineer
1 week ago
Designation: End User Support Engineer
Experience: 3 + Years
Location: Gurugram Haryana
Qualification: Graduation/Engineering in Computer or Electronics
Roles and Responsibility
- Excellent communication. Strong written and verbal and troubleshooting skills.
- Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
- Utilizing remote desktop tools to access users' computers and perform troubleshooting steps directly.
- Installing new software applications, updating existing software, and configuring settings according to company policies and user requirements.
- Providing technical guidance to users on basic computer operations, troubleshooting steps, and answering questions regarding software usage.
- Creating and managing user accounts, resetting passwords, and managing access permissions.
- Documenting user issues within a ticketing system, tracking progress, and updating status on resolved issues.
- Applying security patches and updates to operating systems and software to maintain system integrity.
- Assisting with basic hardware troubleshooting, identifying potential hardware failures, and coordinating replacements when necessary.
- Identifying complex issues that require escalation to higher-level technical support teams.
- Expertise in using remote desktop software like TeamViewer, Remote Desktop Protocol (RDP), or similar tools.
- Ability to analyze technical issues, identify root causes, and implement effective solutions.
- Clear and concise communication to explain technical concepts to users with varying levels of technical knowledge.
- Excellent interpersonal skills to provide a positive user experience and resolve issues promptly.
- Ability to document technical issues, troubleshooting steps, and solutions clearly
Job Type: Full-time
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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