End User Support Engineer

1 day ago

Gurgaon, Haryana, India Sureworks Infotech Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year
freepost

Designation: End User Support Engineer

Experience: 3 + Years

Location: Gurugram Haryana

Qualification: Graduation/Engineering in Computer or Electronics

Roles and Responsibility

  • Excellent communication. Strong written and verbal and troubleshooting skills.
  • Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
  • Utilizing remote desktop tools to access users' computers and perform troubleshooting steps directly.
  • Installing new software applications, updating existing software, and configuring settings according to company policies and user requirements.
  • Providing technical guidance to users on basic computer operations, troubleshooting steps, and answering questions regarding software usage.
  • Creating and managing user accounts, resetting passwords, and managing access permissions.
  • Documenting user issues within a ticketing system, tracking progress, and updating status on resolved issues.
  • Applying security patches and updates to operating systems and software to maintain system integrity.
  • Assisting with basic hardware troubleshooting, identifying potential hardware failures, and coordinating replacements when necessary.
  • Identifying complex issues that require escalation to higher-level technical support teams.
  • Expertise in using remote desktop software like TeamViewer, Remote Desktop Protocol (RDP), or similar tools.
  • Ability to analyze technical issues, identify root causes, and implement effective solutions.
  • Clear and concise communication to explain technical concepts to users with varying levels of technical knowledge.
  • Excellent interpersonal skills to provide a positive user experience and resolve issues promptly.
  • Ability to document technical issues, troubleshooting steps, and solutions clearly

Job Type: Full-time

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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