It Support Engineer
5 days ago
Job Description IT Support Engineer
Location: Gurgaon
Experience: 2+ Years
Employment Type: Off-Roll
Role Overview
We are seeking a proactive and skilled IT Support Engineer with 2+ years of hands-on experience in IT support and troubleshooting. The candidate will be responsible for providing end-user technical assistance, resolving IT issues, managing IT assets, and ensuring smooth day-to-day operations across Windows, Mac, and Linux environments.
Key Responsibilities
- Provide technical support for laptops, desktops, printers.
- Perform installation, configuration, and troubleshooting of operating systems (Windows/Linux/Mac OS).
- Configure and troubleshoot Wi-Fi, LAN, VPN, and basic networking issues.
- Handle printer configuration, driver installation, and troubleshooting.
- Install, configure, and troubleshoot software applications and security tools.
- Assist users with account setup, access management, and password resets.
- Escalate unresolved issues to higher-level support or vendors.
- Provide support for Mac devices used within the organization.
- Ensure compliance with IT security policies and procedures.
- Support during IT audits, onboarding of new employees, and exit procedures.
- Coordinate with vendors for procurement, repairs, and warranty claims.
Required Skills & Qualifications
- 2+ years of IT support experience.
- Good understanding of basic networking (LAN/Wi-Fi/VPN).
- Good communication
Good to Have
- Exposure to Microsoft 365 / Google Workspace.
- Knowledge of Intune or other MDM solutions.
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