IT Support Engineer

3 days ago

Gurgaon, Haryana, India Karamchand Group Full time ₹ 30,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Provide first-level IT support to users across hardware, software, and network-related issues.
  • Assist in SAP-related support requests (basic troubleshooting, user access, and navigation support).
  • Manage user accounts, permissions, and access rights in IT systems and SAP.
  • Escalate complex SAP issues to relevant functional/technical teams while ensuring timely resolution.
  • Monitor IT systems' performance and proactively address potential issues.
  • Coordinate with vendors and IT teams for hardware/software maintenance and upgrades.
  • Document support issues, resolutions, and standard operating procedures (SOPs).
  • Support in system rollouts, updates, and IT infrastructure changes.
  • Train and guide end-users on basic IT processes and SAP usage.
  • Ensure compliance with company IT security policies and data protection practices.

Required Skills & Qualifications:

  • Education: Bachelor's Degree/Diploma in Information Technology, Computer Science, or related field.
  • Experience: 1 year in IT support/helpdesk role with exposure to SAP (ECC/S4 HANA preferred).
  • Technical Skills:
  • Knowledge of SAP (basic navigation, transaction handling, user queries).
  • Understanding of Windows OS, MS Office Suite, and networking fundamentals.
  • Troubleshooting skills for desktops, laptops, printers, and software.
  • Strong analytical and problem-solving ability.
  • Good communication skills to interact with end-users and technical teams.
  • Ability to work under pressure and manage multiple tasks.

Preferred Skills (Good to Have):

  • SAP certification or training in any module (MM, SD, FI, or HR).
  • Basic understanding of Active Directory, LAN/WAN, and IT ticketing tools.
  • Experience in coordinating with SAP functional/technical consultants.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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