IT Support Analyst
20 hours ago
Company Description
Raksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team leadership, process and procedures, and customer advocacy. Our IT project services ensure alignment between business and technology strategies to deliver expected outcomes.
Role Description
The Information Technology Support Analyst role is a full-time on-site position based in Udyog Vihar (Opposite Cyber Hub). The Support Analyst will be responsible for providing technical support to end-users, troubleshooting issues, and maintaining IT systems and equipment. The role involves working closely with team members to provide high-quality IT services and solutions. This role requires working during Australian Time Zone hours - from 8.30am to 6pm Sydney Time (GMT +10)
Responsibilities:
- Provide technical support to end-users via phone, email, or in person, resolving issues related to hardware, software, and network systems.
- Troubleshoot and resolve IT problems efficiently, ensuring minimal downtime and disruption to business operations.
- Install, configure, and maintain hardware and software components, including operating systems and applications.
- Manage user accounts and permissions in Microsoft 365 and Windows Server environments.
- Monitor and maintain system security, ensuring data protection and compliance with company policies.
- Collaborate with other IT team members to implement IT projects and upgrades effectively.
- Document technical procedures and solutions for reference purposes.
- Stay updated on emerging technologies and IT trends, recommending improvements to enhance the company's IT infrastructure.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in Level 1/2 IT support role.
- Solid experience with Microsoft 365, including Exchange Online, SharePoint, and Teams.
- Proficiency in Windows 11 and Windows Server administration.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
-
Production Analyst
3 days ago
Gurgaon, Haryana, India Smartedge IT Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Production Support Analyst/IT Analyst/Process Owner/Workflow Coordinator Expr-5+ yrsLocation- Gurugram Skills:Experience as an Support AnalystRPA tools: UiPath (Good), Power Automate, Automation AnywhereService Now. JIRA, Agile/scrum.
-
Senior Business Analyst
3 days ago
Gurgaon, Haryana, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe're Hiring: Senior Business Analyst (8+ Years Experience) Are you an experienced Business Analyst with a passion for driving change in the financial crime (AML/KYC) domain? We're looking for a Senior BA who can bridge business and technology to deliver impactful solutions.Primary Skills (Mandatory):8+ years' experience as a Business AnalystStrong verbal &...
-
System Support Analyst
1 week ago
Gurgaon, Haryana, India Prathameshwara Consulting Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSystem Support Analyst for consulting firm.Key Responsibilities : - Act as the first point of contact for application/product-related issues and user queries. - Run SQL queries, manage data loads, and perform data manipulations for reporting. - Troubleshoot software, application, and connectivity issues including client FTP sites. - Follow...
-
Production Support Analyst
3 days ago
Gurgaon, Haryana, India FNZ Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearJob TitleProduction Support AnalystLocationGurgaon, IndiaReports toHead of Prod SupportFor advertising:About FNZWho We AreFNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions...
-
Senior Support Analyst
1 week ago
Gurgaon, Haryana, India BSI Financial Services Full time ₹ 8,00,000 - ₹ 24,00,000 per yearSenior Support Analyst (Application)Entra Solutions (A BSI Financial Services company)Entra Solutions is a FinTech company specialized in technology-based financial solutions and services for the mortgage industry. We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team...
-
IT Support Analyst
21 hours ago
Gurgaon, Haryana, India Finova Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout the RoleAs an IT Support Analyst, you will work closely with the IT Helpdesk and the wider IT & Security team, supporting the Head of IT & Security in the delivery of new technologies and capabilities. Your responsibilities will include shaping new infrastructure deployment strategies, replacing legacy technologies with cloud-based solutions, and...
-
Senior Technical Support Analyst
1 week ago
Gurgaon, Haryana, India Luxoft Full time ₹ 15,00,000 - ₹ 25,00,000 per yearProject description We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and...
-
Business Support Senior Analyst
1 day ago
Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearBusiness Support Senior Analyst Executive Assistant• Minute taking and actions follow up • Exec time & labour and team approvals • Expenses – Exec submission• PO/Invoice administration • Exec travel and accommodation • EA corp card monthly reconciliation• Preparing documents and presentations Experience LevelSenior Level
-
Business Support Analyst
24 hours ago
Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearBPO Business Support Analyst Key Responsibilities: Design and create high-quality PowerPoint presentations that effectively communicate complex information. Enhance the visual appeal and consistency of presentations by applying design principles and best practices. Develop and maintain templates and style guides to ensure brand consistency across all...
-
Production Support Analyst-L2
3 days ago
Gurgaon, Haryana, India Innova ESI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Production Support AnalystExperience: 9+ YearsLocation: GurugramNotice: Immediate Joiners OnlyJD:Specific skills required :Should have worked in Prod support at L2 level, supporting business users directly.Hands on withSQL/Unix.Hands on withVB/Powerquery/Python.Experience on monitoring/job scheduling tool like Control-M .Well versed with basic support...