System Support Analyst
3 days ago
System Support Analyst for consulting firm.
Key Responsibilities :
- Act as the first point of contact for application/product-related issues and user queries.
- Run SQL queries, manage data loads, and perform data manipulations for reporting.
- Troubleshoot software, application, and connectivity issues including client FTP sites.
- Follow support procedures, escalate issues as needed, and document resolutions.
- Contribute to automation and process improvements.
Required Skills & Qualifications :
- Bachelors degree or equivalent experience.
- Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking.
- Excellent problem-solving and communication skills.
- Ability to multitask, prioritize, and work in a dynamic environment.
- Customer-focused with strong attention to detail.
Preferred Qualifications :
- Experience in application support within Employee Benefits domain.
- Familiarity with automation/scripting tools.
- Strong collaboration and adaptability in a fast-paced setting.
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