Analyst - Application Support

3 days ago

Gurgaon, Haryana, India Marquee Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position: Analyst - Application Support

Experience: 1 - 2 years

Salary: Best in the industry

Company: One of the leading Gurgaon based Supply Chain Organisation

Responsibilities:

  • 1st level support/ user support (instant help with user requests)
  • Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
  • Timely resolution of issues and root cause analysis of each issue
  • Bug reporting and follow up of fixes
  • Bug fixing (depending on enabler)
  • Generating knowledge repository of issues and resolutions for future references
  • Emergency response (handling of mission critical situations)
  • Providing data as for analysis, overviews, statistics, reports Extended activities
  • Set up and maintenance of master data for related applications
  • Upload and technical support of rates related data
  • Testing of new releases/new versions of applications in use
  • Knowledge transfer and management
  • Creating and conducting of training units and issuing of training material
  • Deploying of templated solution in accordance to standard requirements
  • Deployment and improvement of IT processes
  • Issuing of working instructions and other documentation for application support team

Specification:

  • A degree in computer science or related field. Master's degree will be preferred.
  • Good communications skills across teams and management
  • Strong technical skills
  • Proficient in using MS Office

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