Application Support Engineer

2 hours ago


Gurgaon, Haryana, India Recro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

We are seeking a skilled and motivated Application Support Engineer (L2) to join our IT operations team. The successful candidate will be responsible for providing intermediate-level technical support for enterprise applications, resolving complex incidents, ensuring application stability, and working closely with cross-functional teams, including L1 Support, Development, and Infrastructure.

Key Responsibilities:


• Investigate and resolve escalated technical issues related to application functionality, performance, and availability.


• Perform root cause analysis and propose permanent fixes to recurring problems.


• Monitor application health, performance, and logs using monitoring tools.


• Execute application deployment, configuration, and upgrades in production and non-production environments.


• Collaborate with developers and QA teams to resolve application bugs and performance bottlenecks.


• Perform data analysis, write SQL queries, and troubleshoot data-related issues.


• Create and maintain support documentation, runbooks, and knowledge base articles.


• Participate in on-call rotation and incident response as needed.


• Ensure SLAs are met for incident and request resolution.


• Work on service requests, access management, configuration changes, and application-related user issues.



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