Support Analyst

2 weeks ago


Gurgaon, Haryana, India Maruti Suzuki Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Detail-oriented IT Application Support Analyst with

5+ years of experience

providing Tier 2 and Tier 3 support for critical business applications. Proven expertise in investigating, troubleshooting, and resolving complex software issues. Highly skilled in

SQL database queries, AWS and AZURE environments to anayze data

,

replicating bugs

for development teams, and managing the incident lifecycle in

Jira

. Serves as a key liaison between non-technical business users and development teams, ensuring clear communication and rapid resolution of all application-related incidents.

Cloud Platforms :

AWS , Azure , GCP

Database:

SQL , Postgre , Aurora , Mongo DB , Redis

Logging/Monitoring:

Splunk, Appdynamics , Cloud Watch

Operating Systems:

Windows Server, Linux (especially for checking logs or services).

Scripting:

Python , .NET , Java

API Testing:

Postman, SoapUI (for troubleshooting integrations).

Process & Soft Skills

Ticketing Systems:

Jira

(very common)and Zendesk.

Problem-Solving:

Root Cause Analysis (RCA), logical deduction, bug replication.

Communication:

Acting as a "translator" between business/users and technical/dev teams.

Documentation:

Creating and maintaining knowledge base (KB) articles, SOPs, and user guides.

Methodologies:

ITIL (Incident, Problem, Change Management), basic understanding of Agile/SDLC.


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