Service Coordinator
1 week ago
- To implement supportive service programs & PM plans.
- To co-ordinate & makes plans for the delivery of services for PM, I&C & break-down.
- To maintain all files and service reports, includes the maintenance of billing reports as well.
- To ensures goals of the service program are met.
- Coordination between Service Engineers & Service Location.
- Maintaining all records of Service Engineers.
- Checking service reports to generate leads co-ordinate with sales Department.
- Arranging Material from Store And coordinate with Sales & Service Engineers. Checking Material Availability and Required Follow up with the Department.
- Controlling daily stock at Stores & go-downs for service spares and service equipment's.
- Controlling daily stock at Stores & go-downs for all products.
- Taking review of documentation as Well as material, inward entries, outward entries from all suppliers and vendors.
- To Maintain all records of Tool Kits provided to all service Engineers.
- Daily coordination between sales Engineer and account department regarding
- Material dispatch.
- Responsible for processing of customer enquiry through emails and phone calls.
- Customize service to the needs of customer.
- To co-ordinate zero warranty claims form principal company and arrange debit notes for approval. After approval arrange for timely billing i.e. within 30 days. Ensure timely claim settlements.
- To co-ordinate work order billing for systems under maintenance & warranty support (SAF).
- To co-ordinate service audit & timely compliance.
- Tracking and maintaining repairing PCB (material) In-Out with principal company also repairing estimate and follow-up for getting repaired material in minimum time.
Job Types: Full-time, Permanent
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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