Key Accounts Executive

21 hours ago

Bengaluru Hyderabad Mumbai, India Phonepe Full time US$ 80,000 - US$ 1,20,000 per year

Job Title: Key Accounts Executive- Premium Key Accounts

Reports To: Cluster Manager

Department: Sales

Job Objective:

We are looking for a driven and customer-focused Key Accounts Executive to manage and grow relationships with premium and high-value merchants. The role involves driving new acquisitions, ensuring smooth onboarding, and maximizing usage of EDC devices in the assigned territory.

Key Responsibilities:

  • Merchant Acquisition:

  • Identify, pitch, and close high-value merchant accounts for EDC installations.

  • Focus on premium businesses such as hospitals, hotels, large retailers, luxury outlets, and service providers.

  • Account Management & Retention:

  • Act as the single point of contact for assigned key merchants.

  • Ensure merchant satisfaction through proactive engagement, issue resolution, and timely support.

  • Drive activation and consistent usage of terminals post-deployment.

  • Revenue & Performance Tracking:

  • Meet or exceed monthly sales and activation targets (TPV, device retention, etc.).

  • Monitor transaction performance and take corrective actions to improve volume and retention.

  • Field Execution:

  • Regular market visits for lead generation, onboarding, KYC completion, and device deployment.

  • Conduct merchant training and awareness on product features, billing, and reconciliation processes.

  • Cross-Functional Coordination:

  • Liaise with internal operations, logistics, and support teams to ensure seamless merchant onboarding and servicing.

Candidate Requirements:

  • Experience: 1 to 5 years of experience in sales or business development in the payments, banking, fintech, or related field. POS/EDC sales experience is preferred.
  • Education: Graduate (mandatory); MBA preferred but not essential.

  • Skills Required:

  • Strong communication and interpersonal skills.

  • Self-motivated with a problem-solving attitude.
  • Ability to manage fieldwork, prioritize tasks, and handle pressure.
  • Familiarity with MS Excel, CRM tools, and mobile apps for lead tracking.

Why Join Us?

  • Work in a high-growth, tech-driven industry
  • Opportunity to manage high-value relationships and make tangible business impact
  • Fast-paced, learning-oriented work environment
  • Attractive incentive structure and career growth opportunities

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