Customer Service Representative

7 days ago

Kannur, Kerala, India KAPS Motors PVT ltd Full time ₹ 2,24,000 - ₹ 2,64,000 per year

1. : -

The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop, ensuring efficient service delivery, customer satisfaction, and adherence to quality and safety standards. The role involves managing the team of technicians, coordinating with Customer Relationship Executives (CREs), monitoring reports, and maintaining profitability of the service department

2.

· Make outbound calls to prospective customers who have shown interest in buying vehicles, vehicle services, or parts.

· Answer inbound calls from customers inquiring about vehicle models, pricing, promotions, and availability.

· Identify potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries, advertisements, or events.

· Qualify leads by gathering customer information, understanding their needs, and promoting the appropriate vehicles or services.

· Provide detailed information about various automobile models, features, prices, financing options, and promotions to customers.

· Upsell or cross-sell related products (e.g., car accessories, service packages, warranties).

· Follow up with customers who have shown interest in specific vehicles or services, answering any questions they may have and encouraging them to take the next step in the purchasing process.

· Maintain regular contact with leads, potential buyers, and customers for scheduled service reminders, test drives, and new promotions.

· Schedule test drives, service appointments, or consultations with sales representatives for interested customers.

· Work closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information.

· Assist in promoting ongoing deals, sales events, or special promotions related to vehicles or services.

· Maintain accurate records of customer interactions, preferences, inquiries, and follow-up activities.

· Use CRM software to track and update customer data, ensuring efficient lead management and communication.

· Collect customer feedback, objections, and preferences to help the marketing and sales teams improve strategies and offerings.

· Provide daily/weekly reports on call outcomes, lead conversions, and sales figures.

· Address customer concerns or complaints about vehicles, pricing, services, or dealership processes, offering solutions in a professional manner.

  • Support in Onboarding data of new joining's and send to HR department
  • Maintain the Overtime report as well as the take care of Attendance analysis.
  • Any issues regarding employee need to escalate to Head HR.

:§ Strong communication skills (both verbal and written), with the ability to explain complex automobile features in a simple manner.

§ Customer service orientation and active listening skills.

§ Basic understanding of automobile models, features, and pricing.

§ Persuasion and negotiation abilities to convert leads into sales.

  • Proficiency with CRM software and other office tools.
  • Excel expert

Job Type: Full-time

Pay: ₹16, ₹22,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Speak with the employer

  • Customer Relationship Manager

    11 hours ago

    Kannur, Kerala, India Ideal Decor Home Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Customer Relationship Manager – Duties and Responsibilities1. Customer Engagement & Relationship BuildingBuild and maintain strong, long-term relationships with existing and new customers.Ensure a high level of customer satisfaction through personalized service and timely communication.Handle customer queries, feedback, and complaints promptly and...

  • Service Consultant

    2 days ago

    Kannur, Kerala, India Cannanore Honda Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe are a Business group with a primary interest in two-wheeler sales, service, and spare parts sales. Our operations are based in the Kannur District in Kerala.Role DescriptionLocation - Kannur.The Service Consultant will be responsible for providing excellent customer service, consulting with customers on their vehicle needs. Daily tasks...

  • Service advisor

    4 days ago

    Kannur, Kerala, India Ather Energy Full time ₹ 1,68,000 per year

    Prepare and explain repair estimates, costs, and timeframes.Obtain customer approvals for repairs and additional work when necessary.Keep customers updated on their vehicle's service status.Schedule service appointments and allocate work to technicians.Communicate customer concerns to the mechanics and ensure accurate diagnosis.Provide customers with service...

  • Service Advisor

    2 days ago

    Kannur, Kerala, India CANNANORE AUTOMOTIVE CO Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Service AdvisorWork Location : KannurKey Responsibilities:· Interact with customers, understand their service requirements, and provide excellent customer service.· Prepare accurate estimates and communicate with customers.· Manage job cards and ensure smooth service delivery.· Conduct vehicle inspections and document findings.· Liaise with...

  • Service Consultant

    2 days ago

    Kannur, Kerala, India CANNANORE AUTOMOTIVE CO Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Job Title: Service ConsultantWork Location : KannurKey Responsibilities:· Interact with customers, understand their service requirements, and provide excellent customer service.· Prepare accurate estimates and communicate with customers.· Manage job cards and ensure smooth service delivery.· Conduct vehicle inspections and document findings.· Liaise...

  • Customer Care Manager

    2 weeks ago

    Kannur, Kerala, India Nikshan Electronics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview: You will oversee the daily operations of the customer service department, ensuring that customer queries, complaints, and feedback are addressed efficiently. Your main goal will be to maintain high levels of customer satisfaction and loyalty by handling escalated customer issues that require managerial intervention. Additionally, you will be...

  • Client Services Executive

    4 days ago

    Kannur, Kerala, India Canoli leaning solution Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We are looking for a Client Services Executive (CRM) to manage customer interactions, coordinate service requests, and ensure a smooth post-sales experience. The ideal candidate will be fluent in Malayalam and English, have excellent communication skills, and be able to coordinate effectively with technicians, suppliers, and customers.Key...

  • Customer Relationship Executive

    2 days ago

    Kannur, Kerala, India Bharti Airtel Limited Full time ₹ 1,80,000 - ₹ 2,28,000 per year

    Job Title: Customer Relationship ExecutiveLocation: Kannur, KeralaJob Type: Full-time, On-siteSalary: ₹15,000 – ₹19,000 per month (CTC)Job Summary:We are seeking a Customer Relationship Executive to provide excellent customer service and maintain positive relationships with our clients. The ideal candidate will handle walk in customer queries, generate...

  • Service Engineer

    15 hours ago

    Kannur, Kerala, India eGlu Home Automation Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Summary:We are looking for a skilled and reliable Home Automation Technician to join our team. This role involves the installation, configuration, and troubleshooting of smart home systems, including home automation, security, lighting, climate control, and audio/video solutions. The ideal candidate will have a passion for technology, strong...

  • Customer Care Executive

    15 hours ago

    Kannur, Kerala, India Mazi Diktyo International Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking a proactive and customer-oriented Customer Care Executive with strong communication skills. The ideal candidate will have prior experience in handling customer interactions and providing effective support, ensuring excellent customer satisfaction.Key Responsibilities:Handle inbound and outbound calls, emails, and messages to assist...