Service Manager

1 day ago

Cochin, Kerala, India Litmus7 Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure
  • Scheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project status reporting
  • Prepare for CAB meetings and run CAB in senior customer stake holders presence, ensuring right levels of review and approval, and publish reports on changes planned as well as changes completed along with status Be available on call to support Critical Incidents in the capacity of Critical Incident Manager
  • Schedule the bridge and send invite to all agreed stakeholders in the event of a critical incident, Collect all relevant details of the incident on the bridge, follow up regularly to ensure traction from the relevant teams to lead to a quick resolution, publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verified
  • Conduct PIR meetings and track action items to closure
  • Support in problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidents
  • Conduct Audits on Service Now and Documentation Repository regularly to ensure adherence to agreed processes
  • Support in gathering SLAs and publishing the reports weekly

What You Bring

  • Bachelor's degree (preferably Engineering)
  • Excellent communication and interpersonal skills
  • Understanding of the Retail domain and terminologies
  • High level understanding of the overall system architecture like the function of different components like DB, application servers, web servers, DNS, firewall, etc
  • Sharp problem-solving and critical-thinking skills
  • Familiarity with Service Delivery tools like Service Now
  • Strong knowledge of Advanced Excel features is a plus

  • Service Manager

    11 hours ago

    Cochin, Kerala, India Palal Motors Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    If you are interested you can share your updated CV to or Job Summary:The Service Manager will lead and manage the service department, ensuring smooth workshop operations, high-quality customer service, achievement of revenue targets, and adherence to company standards.Key Responsibilities:Plan, organize, and supervise overall service operations.Ensure...

  • IT Service Manager

    1 day ago

    Cochin, Kerala, India Neudesic Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ITSM Service Manager5+ years of experienceEnsure IT services are delivered effectively and meet business needs.Provide guidance, support, and encouragement to the service team.Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis.Plan and implement changes to IT services effectively.Maintain relationships with...

  • Service Manager

    1 week ago

    Cochin, Kerala, India Litmus7 Full time

    This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closureScheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project...

  • Service Manager

    1 day ago

    Cochin, Kerala, India Litmus7 Full time

    Job Description- This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure- Scheduling and running CAB meetings and publishing reports, document management, Project level critical data...

  • Service Manager

    2 weeks ago

    Cochin, Kerala, India Litmus7 Full time

    This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closure Scheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project...

  • Service Manager

    3 days ago

    Cochin, Kerala, India Litmus7 Full time

    This role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closureScheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project...

  • Service Operations Manager

    4 days ago

    Cochin, Kerala, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job TitleAbout this role:We are seeking an experienced Service Operations Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives.The ideal candidate will deliver exceptional customer service, evaluate the performance of the service team, and prepare concise service reports.Key...

  • Area Service Manager

    1 day ago

    Cochin, Kerala, India Kent RO Systems Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    WE ARE HIRINGPosition: Area Service Manager – FAN Division (KÜHL Fans)Location: Ernakulam, Alappuzha, Kottayam,Trivandrum,KollamCompany: Kent RO Systems Ltd.We are expanding our team and looking for a Service Area Manager to lead the service operations for our KÜHL Fans in the Ernakulam region. Who we're looking forProfessionals with solid experience in...

  • Senior Manager

    3 days ago

    Cochin, Kerala, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility LevelManager/Senior Manager -Transitions & SolutionsFunctionTransitionsReports toSr. Manager / AVPPermanent/ TemporaryPermanentSpan of Control- Manager-Transitions (as applicable based on program size- Individual ContributorLocationKochi, IndiaBasic FunctionThe resource will be responsible for...

  • Customer Service Operations Manager

    4 days ago

    Cochin, Kerala, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 25,00,000

    Customer Service Team Lead PositionAs a customer service team lead, you will oversee a team of representatives to deliver exceptional service. This role involves managing daily operations, leading meetings and coaching staff members.Key Responsibilities:Manage and lead a team of customer support representatives.Monitor interactions and provide feedback to...