Area Service Manager

2 weeks ago

Cochin, Kerala, India Ather Energy Full time

YOULL BE OUR: Area Vehicle Service Manager- Vehicle service delivery

YOU'LL BE BASED AT: Kochi, Kerala

YOU'LL BE ALIGNED WITH: Zonal Vehicle Service Manager

YOU'LL BE THE MEMBER OF: Vehicle service

WHAT YOU'LL DO AT ATHER:

As an AVSM, you will be our key senior resource in the territory with the management of service delivery, service operations and demand generation under your supervision, ensuring all business aspects in place ( like manpower hiring, manpower training)

  • You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role
  • Drive service KPI's for the city
  • Manage the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations
  • You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved.
  • You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.
  • You will be administratively responsible for the management of the premises of Ather in the city

HERE'S WHAT WE ARE LOOKING FOR:

  • Experience in after sales operations and strong team management and collaboration skills
  • You need the customer first attitude for the ability to understand customer needs and exceed their expectations.
  • A fair understanding of EV technology is a definite plus.

YOU BRING TO ATHER: Experience and Qualification

  • We are looking for a graduate in business/engineering from a tier i/tier ii institute.
  • 4-6 years of experience in managing service delivery operations (team of 20+ or 4+ workshops)

YOU'LL BE COLLABORATING WITH:

  • Retail team
  • Customer service
  • Marketing
  • Customer quality
  • Service inventory

IF YOU LOVE CHALLENGES, HERE'S WHAT WE HAVE FOR YOU:

  • Demonstrate ability to control operational costs: cogs, manufacturing, wc, development budgets etc.
  • Demonstrate the ability to scale operations and showcase value improvement
  • Demonstrate the ability to build new experiences and products at a rapid and hard to replicate pace.

COMPETENCIES:

TECHNICALLY

  • Diagnostic skill (mechanical & electrics)
  • Crisis management skill
  • Service operation management skill

BEHAVIORALLY

  • Continuous improvement mindset
  • Respect for people
  • Leadership
  • Self-motivated

PERSONAL TRAITS

  • Communication and team building
  • Critical thinking and strategy alignment

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