Area Service Manager

1 day ago


Cochin, Kerala, India Luminous Full time


Candidate should be from field service, Managing Franchisees , Revenue oriented , customer oriented , have knowledge of area , Good in market handling such dealer and distributor 

Candidate be graduate /Diploma /B.Tech



Key Responsibilities

  • Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
  • Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
  • Monitor the performance of service centers with strong periodic review mechanism
  • Ensure to manage service center inventory as per MSL & credit limits across all service centers
  • Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
  • Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
  • Ensure no escalation from trade & end customers
  • Ensure planned visits to trade & resolve issues timely & maintain good market reputation
  • Monitor successful implementation of quality systems and standards in the service departments.



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