district service manager

2 days ago

Cochin, Kerala, India CLASSIC SCOOBIKES COCHIN LLP Full time ₹ 5,40,000 - ₹ 10,80,000 per year

Job Title: Service Manager – Suzuki Two-Wheeler Dealership

Location: Ernakulam, Kerala

Contact Number for HR :

Experience Required: 4-8 years in two-wheeler service operations (preferably with Suzuki or similar brands)

Industry: Automotive – Two Wheelers

Department: Service & Customer Support

Reports to: Dealer Principal / Regional Service Head

Job Summary:

We are seeking a dynamic and experienced Service Manager to lead the service operations at our Suzuki Two-Wheeler dealership in Ernakulam. The ideal candidate will be responsible for managing workshop activities, ensuring high levels of customer satisfaction, maintaining manufacturer standards, and driving service revenue and productivity.

Key Responsibilities:

  • Manage daily workshop operations, including service reception, job allocation, technician productivity, and timely delivery.
  • Supervise and guide service advisors, technicians, and support staff.
  • Ensure adherence to Suzuki service standards and processes.
  • Handle customer complaints and ensure prompt resolution.
  • Monitor and achieve targets related to service revenue, labor efficiency, spare parts consumption, and CSI (Customer Satisfaction Index).
  • Conduct regular training and development sessions for the service team.
  • Coordinate with Suzuki India's service team for audits, feedback, and training programs.
  • Maintain inventory control of spare parts and consumables.
  • Ensure proper documentation and compliance with audit, warranty, and safety norms.
  • Promote preventive maintenance and service campaigns in the local area.
  • Utilize DMS (Dealer Management System) effectively for reporting and operations.

Required Skills and Qualifications:

  • Diploma / Degree in Mechanical or Automobile Engineering.
  • 4–8 years of experience in two-wheeler service operations, preferably with Suzuki or a comparable brand.
  • Excellent leadership, communication, and customer handling skills.
  • Proficient in using dealership software (DMS) and MS Office.
  • Ability to handle pressure and meet performance targets.
  • Strong understanding of local market and customer expectations in Ernakulam.

Preferred:

  • Previous experience managing a Suzuki dealership service center.
  • Familiarity with local language (Malayalam) and customer culture.

Compensation:

As per industry standards, including incentives based on performance (Service Revenue, CSI scores, etc.)

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

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