Service Manager
5 days ago
Key Responsibilities:
· Lead and manage the service department, including technicians, service advisors, and support staff.
· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
· Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
· Foster a positive work environment that promotes teamwork, professionalism, and accountability.
· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
· Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.
· Manage inventory levels and procurement of parts and supplies to support service operations.
· Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.
Requirements & skills
Degree or Diploma in Mechanical or Automobile Engineering
12 to 15 years of experience as Service Manager
Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage
Strong leadership and management skills, with a proven ability to lead and inspire a team.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: ₹600, ₹850,000.00 per year
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma (Preferred)
Experience:
- Automotive service: 10 years (Preferred)
Work Location: In person
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