Managed Services Engineer

21 hours ago

Cochin, Kerala, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

MS Services Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:
  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Service Delivery Manager

    14 hours ago

    Cochin, Kerala, India Getinz Techno Services Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Service Deivery Manager -GAD Job Title: Service Delivery ManagerExperience: 10 to 15 yearsWork arrangement& Location:Regular day shifts from our Kochi officeNight or early morning shifts can be handled remotely (work from home)Notice : immediate to 30 days About the Company:A publicly listed European IT consultancy and software engineering firm,...

  • Service Deivery Manager

    2 weeks ago

    Cochin, Kerala, India Getinz Techno Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Service Delivery ManagerExperience: 10 to 15 yearsWork arrangement& Location:Regular day shifts from our Kochi officeNight or early morning shifts can be handled remotely (work from home)Notice : immediate to 30 days About the Company:A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany,...

  • Service Engineer

    4 days ago

    Cochin, Kerala, India Popular Hyundai Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Service Engineer:Is the one among the promising profile that we have to offer to the The Bachelor of Technology.It is promising because as far as Popular is considered Service Engineers are the Future Managers of the group. They will be trained and mould accordingly.Initially they will be handling each and every department in the work shop. Right from the...

  • Engineer - Service

    2 weeks ago

    Cochin, Kerala, India M-TRANS DIGITAL PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled and reliable On site Service Engineer - ERNAKULAM to provide on-site support for photocopier machines and multifunction printers (MFPs). In this role, you will be responsible for the installation, maintenance, and repair of photocopiers at various client locations, ensuring high-quality service and customer satisfaction.What We...

  • Networking Service Field Engineer

    2 weeks ago

    Cochin, Kerala, India NTT DATA Global Delivery Services Ltd Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    Networking Service Field Engineer L1 Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Service Engineer

    2 weeks ago

    Cochin, Kerala, India DBiz ai solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Summary:The Service Execution Engineer – Primary will be responsible for executing scheduled and repeatable IT maintenance tasks as per the managed services. The role focuses on patching, backup monitoring, certificate lifecycle management, server health monitoring, and contributing to weekly KPI reporting.Key Responsibilities:Patch Management:Apply...

  • Customer Service Manager

    1 week ago

    Cochin, Kerala, India Phenomenal HR Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Job Description – Customer Service Manager (Female)Location: Kochi, KeralaExperience Required: 3–5 yearsAbout the RoleWe are looking for an experienced Customer Service Manager (Female) to lead our service coordination team at our Kochi office. The ideal candidate will have strong managerial and administrative skills, proven experience in handling and...

  • Service Engineer

    1 week ago

    Cochin, Kerala, India Kondaas Automation Pvt Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per year

    Urgent opening for Electrical Service Engineer- Solar company with Good salary, Attractive Allowances and IncentivesOpening locations: Kochi/Kollam/Kottarakara/Ernakulam/Vadakara/CalicutRoles: Site Survey, Joining inspection, Documentation, Sales and ServiceRequirements:Looking the Experience candidates with minimum 2 years and aboveExperience must from...

  • Customer Service Engineer

    2 weeks ago

    Cochin, Kerala, India GE Healthcare Private Limited Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Customer Service Engineer Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and...

  • Networking Remote Field Service Engineer

    2 weeks ago

    Cochin, Kerala, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Networking Remote Field Service Engineer (L1) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...