Service Manager
4 days ago
ole Overview:
To lead daily service centre operations and a team of technicians, ensuring high productivity and customer satisfaction. A key focus is on resolving escalated customer issues effectively.
Key Responsibilities:
Manage daily service centre activities and team performance.
Act as the primary point for handling and resolving customer escalations.
Ensure service level agreements (SLAs) and quality standards are met.
Monitor key metrics and drive continuous improvement.
Requirements:
5 years of experience in a service centre environment.
Proven experience directly managing and resolving customer escalations.
Strong leadership and problem-solving skills.
Prior experience in a supervisory or managerial role is essential.
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Work Location: In person
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