CRM - Spanish Language

2 weeks ago

Gurgaon, Haryana, India Heine Corporation Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Position Overview: The Customer Relationship Manager will be responsible for:

  • Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
  • Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly.
  • Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations.
  • Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded.
  • Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement.

Qualifications:

  • Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets.
  • Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous.
  • Technical Skills: Proficiency in CRM software and Microsoft Office Suite.
  • Communication Skills: Exceptional interpersonal and communication abilities.
  • Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues.
  • Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients.

Benefits:

  • Competitive compensation package commensurate with experience.
  • Opportunity to work in a dynamic and collaborative environment.
  • Professional growth and development opportunities.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have experience in Product based company? If yes, how many years?
  • Current & Expected CTC?
  • Notice Period (In days)?
  • How fluent are you in Spanish ?

Experience:

  • Customer relationship management: 1 year (Required)

Language:

  • Spanish (Required)

Work Location: In person

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