Technical Support Engineer

1 day ago

Gurgaon, Haryana, India Gigmo Solutions Full time
Technical Support Engineer – Spanish Language (M365 Concierge)
Job Overview

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities
  • Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
  • Assist users with Microsoft 365 setup, installation, activation, and licensing issues
  • Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
  • Support user account management, mailbox setup, and license assignment
  • Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
  • Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
  • Analyze logs and diagnostic data to identify and resolve technical issues
  • Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
  • Escalate complex or unresolved issues to internal Microsoft support teams when required
  • Proactively identify recurring issues and share insights with internal teams to improve service quality
Required Skills & Qualifications
  • Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
  • Strong knowledge of M365 administration, licensing, and troubleshooting
  • Hands-on experience troubleshooting Windows and macOS environments
  • Basic understanding of Azure Active Directory, SSO, and identity concepts
  • Ability to read and analyze system and application logs
  • Excellent Spanish communication skills (written and verbal)
  • Strong customer-handling and problem-solving skills
  • Ability to work independently in a remote environment
System Requirements (Remote Work)
  • Minimum 16 GB RAM
  • Stable internet connection with at least 50 Mbps upload/download speed
  • Windows 10 or higher preferred
Preferred Qualifications
  • Graduate or above
  • Experience with Microsoft support processes or concierge services
  • Familiarity with CRM or ticketing tools (Salesforce preferred)

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