Regional Collection Manager

2 weeks ago

Ahmedabad Chennai Kolkata, India Neogrowth Credit Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Profile:-

Key Responsibilities:-

  • Daily monitoring of all groups for the locations assigned
  • Experience in 90+DAD, write off, recovery, Sec 138, Arbitration , Warrant, Execution .
  • Ensure candidate experience should be Unsecured Business Loan.
  • Ensure locations targets are aligned to targets for Pan India
  • Location travel as an when required for review and to ensure performance is at par
  • Target to achieve monthly targets for all assigned locations and monitor performance
  • To ensure minimal recovery to higher buckets / Group
  • Monitoring of Bucket movement within each group
  • Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers
  • Micro level daily tracking of Collections for each merchant and highlight risk associated if any
  • Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance
  • Performance level matrix is shared with seniors basis required frequency to get Portfolio insights
  • Location and Pan India level performance matrix is shared frequently to uplift existing performance
  • Daily follow-ups for non-receipt of repayments (DNP)
  • Resolving service issues impacting Portfolio Performance
  • Conduct Mystery Shopping as a measure to control account not performing
  • Update feedback trails on system and sending daily collection reports to the concerned reporting head.
  • To regularly visit delinquent customer / merchant for the updation of overdue amounts
  • To effectively manage all customer/ merchant related complaints and issues.

Qualification

  • Minimum 15-19years relevant experience needed in handling multiple locations across all groups
  • Collection of consumer loans/ business loans
  • Minimum a graduate (in any field).
  • Preferably a DRA (Debt Recovery Agent) certified professional
  • Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience

  • Team Management – Telecallers and Field Executives
  • Experience in handling mass data volumes
  • Agency Management
  • Should be presentable with good communication skills.
  • Should have knowledge of the Collection Process.
  • Professional approach towards the Customer.
  • Ability to command authority but humble and sincere in behaviour
  • Good convincing skills
  • Aware of Collection Code of Conduct.

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