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Agm - Regional Collection
3 weeks ago
Job Req ID: 36125- Location: Kolkata, IN- Function: VIBS- About:
**Role**
Regional Collection Lead (Mob)
**Job Level/ Designation
AGM/ DGM - Regional Collection Lead (Mob)
**Function / Department**
Credit & Collection - VIBS
**Location**
Kolkata
**Job Purpose**
Responsibility will be Managing East Cluster for Mobility Collection activities for entire region.
**Key Result Areas/Accountabilities**
**Bad Debt & DSO**:To drive reduction in Bad Debt / DSO by creating a strong ecosystem to drive timely reconciliation, strong cross functional collabortion related to dispute resolution / Taxation / Invoicing, IT interventions, automation & tight governance
**Churn**:To ensure customer retention (In-Voluntary) by driving operational intensity (across lead & lag indicators), in-depth analysis, implementing retention tools & best practices exchange, R&R, process interventions & automation.
**Special Projects**:Cost Optimization, Improved waiver control via process efficiencies, systems, tools & analysis
**Digital**:To ensure process mapping, journeys and capabilities in customer and non customer facing digital assets to build customer experience
**Collections efficiences**:To ensure improved collections via process mapping, delinquency trends & debtors analysis
**Core Competencies, Knowledge, Experience**
Good Communication
Analytical skills
Data Management
Agency Management
People Management
**Must have technical / professional qualifications
