Agm - Regional Collection

23 hours ago


Kolkata, India Vodafone Idea Full time

Job Req ID: 36125- Location: Kolkata, IN- Function: VIBS- About:
**Role**

Regional Collection Lead (Mob)

**Job Level/ Designation
AGM/ DGM - Regional Collection Lead (Mob)

**Function / Department**

Credit & Collection - VIBS

**Location**

Kolkata

**Job Purpose**

Responsibility will be Managing East Cluster for Mobility Collection activities for entire region.

**Key Result Areas/Accountabilities**

**Bad Debt & DSO**:To drive reduction in Bad Debt / DSO by creating a strong ecosystem to drive timely reconciliation, strong cross functional collabortion related to dispute resolution / Taxation / Invoicing, IT interventions, automation & tight governance

**Churn**:To ensure customer retention (In-Voluntary) by driving operational intensity (across lead & lag indicators), in-depth analysis, implementing retention tools & best practices exchange, R&R, process interventions & automation.

**Special Projects**:Cost Optimization, Improved waiver control via process efficiencies, systems, tools & analysis

**Digital**:To ensure process mapping, journeys and capabilities in customer and non customer facing digital assets to build customer experience

**Collections efficiences**:To ensure improved collections via process mapping, delinquency trends & debtors analysis

**Core Competencies, Knowledge, Experience**

Good Communication

Analytical skills

Data Management

Agency Management

People Management

**Must have technical / professional qualifications


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