Regional Head-Collections

FlexiLoans is a technology-based Digital financing platform that started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible, and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce, and payments with the passion to make a difference in the lives of 70 mn+ MSME businesses in India.

is a pioneer in ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 58,000+ loans worth over Rs. 3,000 Crs+ to small-sized businesses across 1,600+ cities without having a single branch We are the leaders in using technology and risk models that focus on alternate/surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.

Founded by CA/ISB alumni, FlexiLoans is funded by marquee funds and HNIs in the form of MAJ invest, Fasanara Capital, Sanjay Nayar (Founder - Sorin Investments, Chairman - KKR India and Ex-CEO, Citibank South Asia), Dr. Harry Banga (Founder, Caravel group), Yogesh Mahansaria (Founder, Alliance Tyres) Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.

Our product offerings and value proposition can be accessed on our website:

FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP

Why join us?

A four-times certified 'Great Place to Work' workplace, at FlexiLoans you will work with top-tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions) all the while learning and growing with the organization. FlexiLoans is your front-row seat to the MSME Fintech revolution in India

The role in a gist:

As FlexiLoans enters the next orbit of growth, we are looking for people with the passion and hunger to make a dent in the MSME ecosystem. In this role, you will be leading end-to-end collections for the lending business along with managing relationships with all key stakeholders for the Region. You will be responsible for ensuring the timely achievement of collections targets by formulating and executing collections strategy. Sounds like you? Read more about what we are looking for in the role.

What you will work on:

• Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.
• Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.
• Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house team.
• Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.
• Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required.
• Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.
• Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.
• Identifying trouble spots and implementing collection-related programs

The ideal candidate:

• Excellent logic and problem-solving skills and are numbers-driven.
• Strong interpersonal skills and stakeholder management skills
• Specialized Knowledge of Unsecured Business Loan Collection is a great plus
• Experience in building collection operations from the ground up and scaling them is a big plus

Qualification and Experience:

• 12+ years experience in the collections department with Banks, NBFCs, or Fintech
• Master's/Bachelor's degree in business, marketing, or a related field from a reputed institute
• Should have handled 90+ NPA buckets (hard bucket)
• Should have experience in onboarding and managing multiple agencies