B2B Client Success Associate

About Amaha

Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.

The organization has built a mental health ecosystem that provides treatment & care plans for a range of mental health conditions like anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions. Amaha has an in-house expert team of 150+ psychiatrists and therapists and provides therapy sessions, psychiatric care, digital self-care tools, psychometric assessments, as well as community peer support. Over the last few years, they have delivered over 1,00,000+ therapy and psychiatry sessions in 15+ languages across 600+ Indian cities.

From dawn till midnight - 365 days a year, Amaha offers consultation services with qualified professionals - the organization also helps people select the right mental health professional for their needs at the time and place of their choosing. Their digital offerings include the Amaha mobile app, which has won several accolades, including an award for the "Best App for Good'' by Google Play. It offers 600+ self-care tools and 1000+ content resources to help clients understand their concerns and build healthy habits; the app has already touched 5Million+ lives globally. Amaha also offers community peer support groups with over 50,000+ community members.

Furthermore, Amaha offers customized Emotional Well-being programs for workplaces & colleges that today support over 700,000 individuals across the country.

In 2022, with a vision to provide care from cradle to grave and to support quality mental healthcare for families, institutions, and communities, Amaha acquired the reputed Delhi NCR-based Child and Adolescent Mental Health Institute, Children First, that has been providing support to more than 12,000+ families since its inception in 2008. Together with the founders of Children First - Dr. Amit Sen, Dr. Shelja Sen and Dr. Kavita Arora, the two organizations are together able to service families and individuals across their entire lifespan.

With its overall team of more than 250+ professionals with advanced degrees in technology, business, psychiatry, and psychology, Amaha's core proposition is to provide end-to-end care -both online & in-person - including consultation, self-care & community support through its digital platform (including mobile app) & its first few in-person centers in Mumbai, Bangalore & Delhi NCR.

About the Role

We are looking for a Client Servicing Associate to manage & nurture our existing corporate clients. As a client servicing associate, you will be our enterprise clients' first point of contact. Long-term relationship building, working efficiently with your team & other teams, and striving to provide exceptional client service are the key tenets of this role.

The associate will be responsible for handling all client inquiries, concerns, and complaints in a professional & satisfactory manner. The associate's responsibilities will also include collaborating with the relevant teams to address client needs and providing regular updates to all the internal stakeholders.

Key Responsibilities

Onboarding:

• Onboarding clients to ensure a smooth transition and foster strong relationships
• Effectively engaging with large workforces and facilitating demos, presentations, and on-ground activities

Fostering relationships to drive success:

• Cultivating healthy relationships with clients through the provision of exceptional service
• Being client-centric by understanding their core challenges, and needs of the organization & workforce or campuses
• Creating delight with clients by driving engagement, utilization, and outcomes
• Being an internal champion for the key stakeholders and decision-makers within the organization

Collaborating across teams:

• Liaising with internal cross-functional teams to fulfill client expectations
• Upselling and liaising with Partnerships to drive revenue growth

Being data-driven:

• Maintaining an accurate record of all existing clients & deliverables
• Preparing detailed reports for management and other teams by analyzing and interpreting data to drive client success

Skills & Qualifications

• A client-first mindset, with a proactive approach to ensure client delight
• Excellent verbal and written communication skills
• Analytical mindset with high attention to detail
• Ability to work independently within the team & across diverse functions
• Ability to work well under pressure and meet deadlines
• Graduate from a reputed institution
• 2-3 years of relevant work experience

What is it like working at Amaha?

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get to contribute to a thriving start-up providing mental health solutions to millions of Indians This includes:

• Working on multiple exciting projects
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership
• Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time

This is a full-time role, based in Mumbai