Salesforce Developer with AgentForce

1 week ago

Hyderabad, Telangana, India Volantsoft Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About the Role

We are seeking a highly skilled Salesforce Developer with hands-on experience in AgentForce (Einstein for Service / AI Agents) to join our technology team. The ideal candidate will design, build, and maintain intelligent, scalable Salesforce solutions that leverage AgentForce for conversational AI, workflow automation, and student/customer support. You will work closely with business stakeholders, administrators, and solution architects to create AI-driven user experiences across web and community portals.

Key Responsibilities

  • Design, develop, and deploy Salesforce customizations (Apex, LWC, Visualforce, Flows) aligned with business requirements.
  • Implement and configure AgentForce service agents, including topics, actions, skills, and data source integrations.
  • Integrate AgentForce with Experience Cloud (Community portals), Service Cloud, and external systems via APIs.
  • Develop and maintain Salesforce Data Cloud integrations to provide unified customer/student profiles for AgentForce.
  • Collaborate with functional teams to map use cases (Admissions, Customer Service, Financial Aid, IT Helpdesk, etc.) into AgentForce conversations.
  • Apply best practices in security, governance, and data management when connecting AgentForce to knowledge bases and transactional systems.
  • Debug and optimize AI agent performance, ensuring accurate and context-aware responses.
  • Create and maintain technical documentation, unit tests, and deployment pipelines (CI/CD).
  • Support end-user training, troubleshooting, and enhancements related to Salesforce and AgentForce solutions.

Required Qualifications

  • 35+ years of Salesforce development experience (Apex, LWC, Flows, APIs).
  • Strong understanding of Salesforce Service Cloud, Experience Cloud, and Data Cloud.
  • Hands-on experience with AgentForce (Einstein 1 Platform / AI Agents) – designing, configuring, and deploying conversational agents.
  • Experience integrating Salesforce with external data sources (REST/SOAP APIs, MuleSoft, etc.).
  • Proficiency in Salesforce security model, roles, profiles, and permission sets.
  • Knowledge of DevOps tools (Copado, Git, Azure DevOps, or equivalent).
  • Salesforce Developer certification(s) (e.g., Platform Developer I/II, Service Cloud Consultant) preferred.
  • Strong problem-solving skills, communication abilities, and experience working in Agile environments.

Preferred Skills

  • Experience in Higher Education or Public Sector Salesforce solutions (Admissions, Student Information Systems).
  • Familiarity with RAG (Retrieval-Augmented Generation) and knowledge management within Salesforce.
  • Exposure to GenAI governance, data privacy, and trust controls.
  • Knowledge of Einstein Copilot / Einstein GPT configurations.

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