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Salesforce Consultant
2 weeks ago
Job Description: Salesforce Agentforce Architect
Location:
Chennai / Hyderabad (Onsite)
Employment Type:
Full-Time (FTE)
We are seeking a
highly skilled Salesforce Agentforce Architect
to lead the design, implementation, and optimization of Agentforce within our Salesforce ecosystem. The ideal candidate will bring
deep technical expertise in Agentforce
, hands-on experience with
LLM integration
, and a proven track record of
successful Salesforce implementations
. This role will ensure that our Agentforce solution is
scalable, secure, and enhances customer service capabilities
.
Key Responsibilities
Agentforce Implementation & Design
- Lead the design and implementation of Salesforce Agentforce solutions aligned with business needs and best practices.
- Configure and customize Agentforce features, including conversational flows, knowledge base integration, and routing rules.
- Develop and maintain documentation of Agentforce architecture, configurations, and processes.
Guardrail Development & Maintenance
- Design and implement guardrails to ensure responsible and ethical use of Agentforce and integrated LLMs.
- Continuously monitor Agentforce performance for improvements in accuracy, efficiency, and security.
- Stay updated on new Agentforce features, best practices, and security enhancements.
Testing Strategy & Execution
- Define and execute testing strategies including unit, integration, and UAT for Agentforce solutions.
- Analyze results and identify opportunities to improve system stability and performance.
Accuracy Measurement & Prompt Engineering
- Establish metrics to measure response accuracy and effectiveness.
- Develop and refine prompts to optimize Agentforce performance and maintain consistency.
- Leverage user feedback to enhance conversational flows and content.
Requirements Gathering & Collaboration
- Work closely with business stakeholders to capture requirements and translate them into technical solutions.
- Collaborate with Salesforce developers, admins, and functional teams to ensure seamless implementation.
- Provide training and support to users on Agentforce capabilities and best practices.
LLM Integration & Optimization
- Evaluate and integrate Large Language Models (LLMs) into Agentforce to expand capabilities.
- Optimize LLM usage within Agentforce for improved efficiency, accuracy, and response quality.
- Stay abreast of emerging LLM technologies to identify potential applications.
Qualifications
- Overall Experience:
10–12 years - Salesforce Experience:
6+ years with proven success in Service Cloud and Agentforce projects - Deep expertise in
Agentforce architecture, features, and best practices - Experience with
building guardrails for AI-driven solutions - Strong understanding of
LLMs, prompt engineering, and accuracy measurement techniques - Excellent communication, collaboration, and problem-solving skills
- Ability to work independently and in cross-functional teams
Certifications (Required/Desired)
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Architect (Application, System, or Technical Architect)
- Salesforce Certified Agentforce Specialist
