Senior Technical Consultant

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

You will be responsible for the successful delivery of complex Salesforce ITSM solutions for our customers. These technologies include, but are not necessarily limited to products and APIs, Agentforce , Slack , Apex/Visualforce, Lightning, and integration/ETL technologies.

The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.

In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce and Lightning.

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Familiar with source code, version management, and code deployment standards
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• Liaise with Salesforce product teams to support client implementations
• Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

• Minimum of 6+ years hands-on development experience on the Salesforce platform
• Must have experience of at least one end to end Service Cloud implementation.
• Highly preferred ITIL 4 Foundation Certificate
• Ability to debug performance issues , both at client layer and apex layer
• Design capability which is compatible with both desktop and mobile devices
• Knowledge on different integration patterns
• Knowledge on various asynchronous capabilities in salesforce and its use cases
• Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Preferred Salesforce certifications
  • Salesforce Service cloud consultant
  • Salesforce Sales cloud consultant
• Nice to have
  • Development experience in Agentforce & slack
  • Salesforce Certified Integration Architecture Designer
  • Salesforce Certified Community Cloud Consultant Certification
  • Salesforce Certified Development Lifecycle & Deployment Designer

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.