Agentforce Senior Technical Consultant

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Job Category

Customer Success

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a
Senior Salesforce Developer
with strong expertise in building scalable Salesforce solutions and hands-on experience with
AI capabilities
including
Salesforce Einstein
and
Agentforce
. The ideal candidate will combine deep Salesforce development skills with an innovative approach to
AI-driven automation
, enabling intelligent workflows and enhanced user experiences.

Key Responsibilities
Salesforce Development:

• Design, develop, and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and integrations.
• Build and optimize Data Cloud, Service Cloud, and Sales Cloud features to support AI-driven processes.
• Create scalable, maintainable, and secure solutions in line with Salesforce best practices.

AI Enablement & Implementation:

• Configure and customize Salesforce Einstein features, including predictive analytics, bots, and recommendations.
• Design and deploy Agentforce agents for autonomous workflows, intent design, and natural language interactions.
• Integrate Retrieval-Augmented Generation (RAG) and prompt engineering for enhanced AI responses.
• Partner with data teams to ensure high-quality datasets for AI models.

Solution Architecture & Collaboration:

• Translate business requirements into technical designs with AI-first thinking.
• Collaborate with architects, admins, and business analysts to deliver end-to-end AI-enabled solutions.
• Conduct code reviews, provide technical mentorship, and ensure adherence to coding standards.

Testing & Deployment:

• Perform unit testing, integration testing, and support user acceptance testing (UAT).
• Deploy solutions via Salesforce DevOps tools (Copado, Gearset, etc.).

Required Skills & Experience

• 6+ years of Salesforce development experience, with Salesforce Platform Developer I & II certifications preferred.
• Proven experience with Apex, LWC, Visualforce, SOQL/SOSL, and API integrations.
• Hands-on implementation experience with Salesforce Einstein AI (Einstein Bots, Next Best Action, Prediction Builder, Einstein for Sales / Service).
• Working knowledge of Agentforce setup, intent design, and autonomous workflows.
• Familiarity with Data Cloud and AI-related data preparation.
• Strong understanding of Salesforce security, governor limits, and performance optimization.
• Experience with DevOps and CI/CD pipelines in Salesforce.
• Excellent problem-solving skills and the ability to work in agile teams.

Preferred Qualifications

• Experience with prompt engineering and LLM integrations in Salesforce.
• Prior experience in Financial Services, Retail, or Healthcare AI implementations.
• Salesforce certified Agentforce Specialist
• Salesforce certified Data cloud Consultant

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.