
General Manager Operations
2 days ago
General Manager – Operations
Location:
New Delhi
Company: Aviaarc Trip Support Pvt Ltd
Employment Type:
Full-Time
Experience Level:
Senior Management
License Required:
Flight Dispatch License
About Us
ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From flight planning and permits to ground handling and concierge coordination, we ensure seamless end-to-end support for every mission.
We're expanding our leadership team and are looking for a strategic and operationally driven
General Manager – Operations
to take the helm of our operational division.
Job Summary
As the
General Manager – Operations
, you will oversee all aspects of flight support operations, ensuring efficiency, safety, and service excellence. With your deep operational knowledge and valid Flight Dispatch License, you'll lead a team of dispatchers, operations coordinators, and support staff to deliver world-class services 24/7. This is a key leadership role, reporting directly to the CEO or Director.
Key Responsibilities
- Lead, manage, and scale the day-to-day operations of OCC
- Supervise and do the flight planning, permits, weather briefing, slot coordination, and fuel arrangements globally.
- Ensure all dispatch activities comply with aviation regulations and internal SOPs.
- Optimize operational workflows and implement process improvements for service efficiency.
- Liaise with clients, vendors, authorities, and internal stakeholders to ensure timely trip execution.
- Develop and mentor a high-performing operations team, fostering a culture of safety, accountability, and customer service.
- Maintain and update dispatch training standards; conduct internal audits as necessary.
- Handle irregular operations, client escalations, and last-minute mission changes with composure.
- Support business development and client retention through operational excellence.
Required Qualifications
- Flight Dispatch License
(DGCA, FAA, EASA, or equivalent recognized certification). - Minimum 7–10 years of progressive experience in flight operations, trip support, or aviation dispatch.
- Proven leadership experience in managing 24/7 operations teams.
- Strong knowledge of global aviation regulations, airspace structures, and international trip planning.
- Excellent organizational, communication, and decision-making skills.
- Tech-savvy, with experience using flight planning and dispatch systems (e.g., ARINC, RocketRoute, PPS, etc.).
Preferred Qualifications
- Prior experience in a business aviation or trip support company.
- Multilingual capabilities are a plus.
- Crisis management and operational contingency planning experience.
Why Join Us?
- Competitive salary and performance incentives
- Opportunity to lead and shape a global operations team
- Dynamic, aviation-focused environment
- Professional growth and continuous training
Ready to elevate global aviation operations with your leadership?
Apply now or reach out to to learn more.
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