General Manager Operations

2 days ago

Delhi, Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

General Manager – Operations

Location:
New Delhi

Company: Aviaarc Trip Support Pvt Ltd

Employment Type:
Full-Time

Experience Level:
Senior Management

License Required:
Flight Dispatch License

About Us

ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From flight planning and permits to ground handling and concierge coordination, we ensure seamless end-to-end support for every mission.

We're expanding our leadership team and are looking for a strategic and operationally driven
General Manager – Operations
to take the helm of our operational division.

Job Summary

As the
General Manager – Operations
, you will oversee all aspects of flight support operations, ensuring efficiency, safety, and service excellence. With your deep operational knowledge and valid Flight Dispatch License, you'll lead a team of dispatchers, operations coordinators, and support staff to deliver world-class services 24/7. This is a key leadership role, reporting directly to the CEO or Director.

Key Responsibilities

  • Lead, manage, and scale the day-to-day operations of OCC
  • Supervise and do the flight planning, permits, weather briefing, slot coordination, and fuel arrangements globally.
  • Ensure all dispatch activities comply with aviation regulations and internal SOPs.
  • Optimize operational workflows and implement process improvements for service efficiency.
  • Liaise with clients, vendors, authorities, and internal stakeholders to ensure timely trip execution.
  • Develop and mentor a high-performing operations team, fostering a culture of safety, accountability, and customer service.
  • Maintain and update dispatch training standards; conduct internal audits as necessary.
  • Handle irregular operations, client escalations, and last-minute mission changes with composure.
  • Support business development and client retention through operational excellence.

Required Qualifications

  • Flight Dispatch License
    (DGCA, FAA, EASA, or equivalent recognized certification).
  • Minimum 7–10 years of progressive experience in flight operations, trip support, or aviation dispatch.
  • Proven leadership experience in managing 24/7 operations teams.
  • Strong knowledge of global aviation regulations, airspace structures, and international trip planning.
  • Excellent organizational, communication, and decision-making skills.
  • Tech-savvy, with experience using flight planning and dispatch systems (e.g., ARINC, RocketRoute, PPS, etc.).

Preferred Qualifications

  • Prior experience in a business aviation or trip support company.
  • Multilingual capabilities are a plus.
  • Crisis management and operational contingency planning experience.

Why Join Us?

  • Competitive salary and performance incentives
  • Opportunity to lead and shape a global operations team
  • Dynamic, aviation-focused environment
  • Professional growth and continuous training

Ready to elevate global aviation operations with your leadership?

Apply now or reach out to to learn more.

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