Technical Support Engineer

1 week ago

Pune, Maharashtra, India Fairtility Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Location

: Pune

Experience

: 4–5 Years

Shift

: Night Shift (US/Global Support Coverage)

Job Type

: Full-time

About the Role:

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities:

  • Provide Tier 1/2 technical support during night shifts
  • Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
  • Write and execute SQL queries to support data troubleshooting and reporting.
  • Monitor infrastructure and applications; respond to system alerts and anomalies.
  • Document incidents, resolutions, and standard operating procedures clearly and concisely.
  • Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications:

  • 4–5 years of experience in a technical support role.
  • Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
  • Proficient in SQL for data lookup and issue analysis.
  • Basic understanding of cloud infrastructure and services.
  • Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.
  • Experience with scripting languages such as Python or Shell scripting is a plus.
  • Strong communication, problem-solving, and time management skills.
  • Comfortable working independently on night shifts.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Exposure to Linux/Unix environments and command-line tools.
  • Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
  • Familiarity with REST APIs and testing tools like Postman.
  • Prior experience in 24/7 support or night shift roles.

What We Offer:

  • Competitive compensation with night shift allowance.
  • A collaborative, globally distributed support team.
  • Clear growth paths within Technical Support
  • Ongoing training and skill development in tools, infrastructure, and troubleshooting.

  • Software Support Engineer

    2 weeks ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Aster Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAster Technologies is committed to delivering high-quality instruments and innovative solutions tailored to meet the evolving needs of the water treatment industry. We believe in quality, prompt service, and cutting-edge technology to help you automate and streamline your water treatment processes. We offer customized automation solutions...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India DeepTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network...

  • Technical Support Delivery Analyst

    2 days ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoYou will report to the Manager, Technical Support. You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...

  • It Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Tata Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We at TATA Technologies looking for an experienced candidate for Technical IT Support for Pune location. Please check the below JD FYIJob Title: Technical IT SupportTotal Exp: 3-5 YearsLocation: PuneNotice Period: Immediate-30 DaysJob Summary:The VIP Support Technical Engineer is responsible for providing high-level technical support to the...

  • Technical Sales Support Engineer

    2 days ago

    Pune, Maharashtra, India SAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. (SAMSACT) is a leading organization in environmental testing since 1999. We provide sales and service support to manufacturers in the semiconductor, electronic, automobile, and solar panel industries across India. With offices in Hyderabad, Delhi, Pune, Chennai, Ahmedabad, and Bangalore, we...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Capgemini Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description - Grade Specific Tech Support EngineerLocation :- Pune/MumbaiExperience :- 4 to 6 YearsChoosing Capgemini Engineering means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of...