
Customer Care Representative
21 hours ago
ROLE PURPOSE & OBJECTIVE
This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates.
The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ.
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Branch Audit
Cheque stoppage/bounce
- Aadhaar enrolment
- Generate quality sales leads
- Handling of both internal and external queries
Customer Service
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
- Understand customers requirements and create opportunities to cross sell relevant products/ services
- Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Customers
- Responsible for handling customer queries and provide information as per defined standards and escalate to Assistant CRM & CRM in case of any deviation
- Assist service quality team in conducting surveys on customer satisfaction and client impact; service audits
- Maintain direct contact with customers either by telephone or face-to-face
- Conduct exit interviews for drop out customers and report the findings to Assistant CRM and to CRM.
- Assist in Microfinance Plus activities being conducted in the Branch
- Action on closure of presidential complaints from customers of respective branch
Internal Processes
- Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM
- Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc.
- Handle customer enquiries & complaints received through BCs
- Provide feedback to the CRM about product/process and contribute to the improvement
- Engage in creating awareness about appropriate loan utilization/savings to the customers
- Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking
- Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM.
- Support cashier in daily activities especially if cash disbursement and repayments are high
- Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations
Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT)
Assist the Assistant CRM in coordination for internal and external audits in the Branch
Learning & Performance
- Maintain current knowledge of company products and services, applicable regulations KYC/AML norms
- Complete certification programs organized by service quality & operations department
- Ensure adherence to training man-days/ mandatory training programs for self
Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
- UG Any Graduation/Diploma & ITI
Experience
- Minimum 1-2 experience is customer service
Certifications
- NA
Functional Skills
- Problem solving skills
- Systematic; meticulous and timely customer service
- Sensitive to Customer Wait Time
- Understanding of customer concerns
- Cash handling/administrative/ experience
Behavioral Skills
- Positive interpersonal skills
- Customer service orientation
- Conflict handling
- Listening and communication skills
Competencies
- Execution
- Managing Relationships
- Customer Focus
Continuous Improvement
KEY INTERACTIONS
INTERNAL
EXTERNAL
- Regional/cluster operations department
- Service quality department
State HR
Neighboring banks
- Cash management agencies
- Exit customers
-
Customer Care Executive
19 hours ago
Alleppey, Kerala, India Cutie Pie Cakes Full time ₹ 1,44,000 - ₹ 1,68,000 per yearCustomer Interaction & SupportAnswer customer calls, messages, emails, and chat inquiries regarding products, orders, and services.Provide detailed product information (cake flavors, customization options, pricing, delivery timelines).Assist customers in placing orders and guide them through payment and delivery options.Order ManagementCoordinate with the...
-
Sales Representative
1 day ago
Alleppey, India Hyovis Technologies & Water systems Full time**Job description** **About Us**: Hyovis is a leading automation company specializing in embedded systems. We design, develop, and test PCBs, provide cutting-edge services, and offer innovative software solutions. Through our 'Industry on Campus (IoC)' program, we actively collaborate with educational institutions to bridge the gap between academia and...
-
Van Sales Representative
2 weeks ago
Alleppey, India Team Thai Full timeCustomer creation in BCP (Wholesale/ Retail, Super market, Hyper Market) - Identify product-market fit and gaps of specific product availability across the markets to enable better positioning, planning, deployment and tertiary sales of products. - Order taking, Billing Delivery and Collection. - Existing Customer follow up(Pipeline customer). - Cash...
-
Sales Co-ordinator
4 days ago
Alleppey, Kerala, India LINK FOR LOANS DISTRIBUTION PRIVATE LIMITED. Full time ₹ 1,20,000 - ₹ 1,50,000 per yearJob Title: Sales coordinatorCompany: Link for Loans Distribution Pvt. Ltd.Location: KayamkulamWorking Hours: Monday to Saturday, 9:30 AM – 5:30 PMJOB SUMMARYLink for Loans Distribution Pvt Ltd is a leading Direct Selling Agent (DSA) with two decades of expertise in the financial sector. We are looking for a motivated Sales Coordinator to join our loans...
-
Van Sales Representative
1 week ago
Alleppey, India Team Thai Full time**Operational Roles and Responsibilities**: - Customer creation in BCP (Wholesale/ Retail, Super market, Hyper Market, Hotels, Bakery etc.) - Order taking, Billing Delivery and Collection. - Existing Customer follow up(Pipeline customer) - Cash collection & Cash handover to accountant - Proper stock keeping of their Vehicle - Proper Vehicle maintenance such...
-
SALES REPRESENTATIVE- Alappuzha
18 hours ago
Alleppey, Kerala, India Kokuyo Camlin Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per yearLocationALAPPUZHABusiness/FunctionNot SpecifiedBandNot SpecifiedJob Reference* JR Job Summary* Job Summary not providedJob PurposeServe customer by selling products and meeting customer needs.Job Duties & Key Responsibilities* Duties and Responsibilities - • Visiting the retails outlets on daily basis as per the beat plan. • To collect orders from the...
-
Door to Door Sales Representative
22 hours ago
Alleppey, Kerala, India ECOSUN POWER SOLUTIONS Full time ₹ 1,50,000 - ₹ 3,00,000 per yearWe are seeking a highly motivated and energetic Door-to-Door Sales Executive to join our sales team. The ideal candidate will be responsible for generating new leads, engaging potential customers at their doorstep, and closing sales through face-to-face interactions. This role requires excellent communication skills, persistence, and a customer-centric...
-
Sales Support Executive
3 days ago
Alleppey, Kerala, India QUA international Pvt LTd Full time ₹ 1,20,000 - ₹ 1,92,390 per yearAdministrative Tasks:Maintaining customer records and databases.Processing orders and managing customer accounts.Preparing sales documentation and reports.Tracking sales leads and opportunities.Managing correspondence between the sales team and clients.Customer Interaction:Responding to customer inquiries and resolving issues.Providing product information...
-
marketing interns
6 days ago
Alleppey, Kerala, India ECOSUN POWER SOLUTIONS Full time ₹ 2,40,000 - ₹ 6,00,000 per yearWe are seeking energetic and enthusiastic Marketing Interns / Volunteers to support our Loan Mela events conducted in collaboration with nationalized banks. This role involves assisting customers, promoting loan products, and helping ensure smooth execution of the event. --- Key Responsibilities: Assist in setting up and managing Loan Mela stalls at bank...
-
Floor Supervisor
1 week ago
Alleppey, India CEE PEE SUZUKI Full time**DUTIES AND RESPONSIBILITIES** - Greet customers, listen to their concerns about their two-wheeler, and explain the vehicle's issues in a clear and understandable way. - Assist in diagnosing mechanical problems through visual inspection, road tests, or by questioning the customer. Recommend necessary repairs and explain the rationale to the customer. -...