Floor Supervisor

**DUTIES AND RESPONSIBILITIES**
- Greet customers, listen to their concerns about their two-wheeler, and explain the vehicle's issues in a clear and understandable way.
- Assist in diagnosing mechanical problems through visual inspection, road tests, or by questioning the customer. Recommend necessary repairs and explain the rationale to the customer.
- Prepare work orders, including a description of the customer's concern, labor estimates, and part requirements.
- Communicate with technicians regarding the work needed, follow up on progress, and explain the completed work to the customer.
- Schedule service appointments, manage the workflow in the workshop, and inform customers of changes in service or when their two-wheeler is ready.
- Handle customer complaints, ensure customer satisfaction, and provide advice on vehicle maintenance and care.
- Identify opportunities to recommend additional services and upsell when appropriate, while always prioritizing customer satisfaction.
- Provide accurate cost estimates for labor and parts, and handle payment for completed services.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Work Location: In person

Application Deadline: 10/06/2025
Expected Start Date: 10/06/2025