Technical Support Engineer

1 day ago


Noida, Uttar Pradesh, India Ecobillz Full time US$ 60,000 - US$ 1,20,000 per year

We are looking for a highly skilled and experienced Technical Support Engineer to join our team at Ecobillz Private Limited. The ideal candidate will have 1-4 years of experience in the software product industry.

Roles and Responsibility

  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to our software products.
  • Collaborate with internal teams to identify and implement solutions for customer requests and issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Analyze customer feedback and provide recommendations for improving our products and services.
  • Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Technical Support Engineer or similar role in the software product industry.
  • Strong technical skills and knowledge of software applications and systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with help desk software and ticketing systems is an asset.


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