Technical Support

11 hours ago

Noida Uttar Pradesh, India SYSTRA Full time

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency Understand better who we are by visiting www systra in Context This position is for the role of Technical Support - Roads Digital Transformation for Telengana CPMS project Missions Main Duties Provide first- and second-line technical support for digital tools used in road infrastructure projects e g GIS BIM asset management systems IoT sensors Assist in the deployment configuration and maintenance of digital platforms and field devices Troubleshoot hardware software and connectivity issues related to road monitoring and smart infrastructure systems Support data collection integration and validation from road sensors drones and mobile devices Collaborate with engineers planners and IT teams to ensure digital tools align with project requirements Train field and office staff on the use of digital systems and best practices Monitor system performance and escalate issues to vendors or internal teams as needed Document support procedures FAQs and technical manuals Profile Skills Diploma or Bachelor s degree in Civil Engineering Information Technology or related field 4 years of experience in technical support preferably in infrastructure or transportation sectors Familiarity with road asset management systems GIS platforms and IoT technologies Proficiency in troubleshooting Windows-based systems mobile apps and cloud platforms Strong communication and problem-solving skills We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency As we are growing this is time to be a part of this challenging adventure It s not a job - it s a career

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