Manager – Benefits Administration

Job Opening ID

ZR_72_JOB

Number of Positions

1

Job Opening Status

In-progress

Date Opened

09/22/2025

Industry

BPO

Job Type

Full time

Required Skills

requires strong leadershi...

Communication skill

Work Experience

5+ years

Shift Type

Night

City

Ambattur

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600058

Cognet HROis a leading Business Process Outsourcing Services Company providing full range of HR and F&Aservices to US based clients ,With over 17 years of rich experience in Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support. CogNethas been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients. Cognet has been delivering outsourced solutions to the clients around the Globe.

Job Title: Manager – Benefits Administration Team

Location: Chennai Reports To: VP Global Operations

Job Summary: The Manager – Benefits Administration Team will lead a team of Benefits Administrators, overseeing the operational management of the full employee benefits lifecycle. This role requires strong leadership, operational expertise, and a focus on quality, accuracy, and customer service. The Manager will ensure that team deliverables are completed efficiently while identifying opportunities for process improvements and maintaining compliance with U.S. benefits regulations, ACA, ERISA, and HIPAA guidelines.

Key Responsibilities:

• Manage and oversee the day-to-day operations of the Benefits Administration Team, ensuring timely and accurate processing of employee benefits transactions, including life events, new hires, hasten enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status changes, appeals, HSA administration, and payroll adjustments.
• Lead and supervise open enrollment activities, including file deliveries, census file review, and EDI file verification, resolving errors according to Standard Operating Procedures (SOPs).
• Conduct and review customer data audits to ensure accuracy and compliance with internal and external requirements.
• Track team performance metrics and ensure adherence to departmental protocols for time management and task execution.
• Mentor and develop team members, driving specialization and skill enhancement within the team.
• Identify process improvement opportunities, implement updates to SOPs, and ensure continuous optimization of benefits administration workflows.
• Serve as the primary point of escalation for complex issues within the benefits administration lifecycle and collaborate with leadership to resolve challenges.
• Maintain strong relationships with clients and internal stakeholders, providing high-quality customer service and timely resolution of inquiries.

Qualifications:

• Bachelor's degree in Business, Accounting or Commerce.
• 3–6 years of experience in benefits administration, with at least 1–2 years in a leadership or supervisory role.
• Strong knowledge of U.S. employee benefits administration, ACA, ERISA, HIPAA compliance, and related regulations.
• Ability to work U.S. shifts and manage client-facing deliverables effectively.

Preferred Skills:

• Experience with open enrollment activities and EDI processes.
• Proven ability to manage and coach a team to achieve operational excellence.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong customer service orientation and the ability to handle multiple tasks under tight deadlines.

Interpersonal Skills:

• Excellent written and verbal communication skills.
• Self-motivated and results-driven, with a focus on team development.
• Strong analytical and problem-solving abilities.
• Ability to foster a collaborative, high-performing team environment.