Technical Support Engineer IRC270636

Description
GlobalLogic is looking for a highly skilled Cloud Infrastructure Engineer with deep expertise in compute, Cloud services, and Linux system administration. The ideal candidate will have strong experience in scripting, automation, cloud security, and network troubleshooting, along with a solid understanding of web technologies and performance monitoring. Excellent problem-solving and communication skills are essential for success in this role. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions.

Requirements

• 2+ years of experience in cloud and system engineering with strong knowledge of compute, virtualization, operating systems, performance, networking, and troubleshooting.
• Hands-on experience with Cloud core services: Compute Engine, IAM, VPC, Subnets, Firewalls, Load Balancing, Cloud Storage, and Persistent Disks.
• Proficient in Linux administration (RHEL, CentOS, Ubuntu); familiar with Windows Server.
• Strong grasp of cloud security best practices, including IAM, access control, and vulnerability management.
• Skilled in monitoring, performance tuning, and issue resolution.
• Scripting expertise in Bash, Python, and PowerShell for automation and API interactions.
• Experience with automation tools like Terraform, Ansible, Jenkins, and Cloud Build.
• Solid understanding of networking (TCP/IP, DNS, BGP, routing, load balancing).
• Familiar with web protocols (HTTP/HTTPS, REST, SSL/TLS) and web troubleshooting.
• Excellent problem-solving and communication skills, with the ability to work across technical and non-technical teams.

Job responsibilities

• Manage and troubleshoot Cloud compute resources, including Compute Engine, Cloud Storage, VPC, Load Balancing, and IAM.
• Perform Linux system administration and develop automation scripts using Bash, Python, and PowerShell; experience with Windows Server is a plus.
• Implement security best practices across cloud infrastructure, focusing on IAM policies, access controls, and vulnerability management.
• Diagnose and resolve performance issues using monitoring/logging tools; troubleshoot network (TCP/IP, DNS, BGP) and web (HTTP/HTTPS, REST, SSL/TLS) issues.
• Utilize tools like Terraform, Ansible, and Jenkins for infrastructure automation and CI/CD pipeline integration.
• Collaborate across teams and communicate technical concepts clearly to both technical and non-technical stakeholders.

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.