Customer Service International Voice

1 day ago

Bengaluru, Karnataka, India FUTURE ROLE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Customer Service International Voice & Non-Voice Process

Job Description:

  • Provide customer support and resolve customer queries on call and chat
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

  • The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Should be a quick learner and self-motivated.

Core Competencies

  • Pleasant, professional, and courteous personality.
  • Excellent Problem Solving and Customer Service Skills
  • Ability to think creatively and should have a positive attitude.
  • Strong analytical & Interpersonal skills.

Interview details.

i. Harver Test

ii. HR Round

iii. Assessment

iv. Op's Round

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance + Incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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