International Customer Service
4 days ago
Company Description
Tech Mahindra provides technology consulting and digital solutions to global enterprises across various industries, facilitating transformative scale and speed. With more than 150,000 professionals in over 90 countries, Tech Mahindra serves 1,100+ clients, offering a comprehensive range of services including IT, business process services, and AI & analytics. Renowned for its commitment to sustainability, Tech Mahindra is the first Indian company to be awarded the Sustainable Markets Initiative's Terra Carta Seal. Tech Mahindra is part of the Mahindra Group, one of the largest multinational companies.
Role Description
This is a full-time on-site role for a Voice Process Associate located in Bengaluru. The Voice Process Associate will be responsible for handling inbound and outbound calls, addressing customer queries, providing excellent customer service, and supporting business process improvements. The role involves training new team members, ensuring high-quality communication, and continuously enhancing the customer experience.
Qualifications
- Excellent Communication and Customer Service skills
- Strong Analytical Skills and experience in Business Process Improvement
- Proficiency in Training and knowledge transfer
- Ability to work independently and collaboratively in a fast-paced environment
- Experience in a voice process role is a plus
- Relevant certifications or a degree in a related field is preferred
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