Client Relationship Manager

4 days ago

Mohali, Punjab, India One O Sports Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Client Relations & Order Management Executive (Female)

Salary: ₹30,000 - ₹40,000 per month

One O Sports is a premium custom sportswear and cricket equipment manufacturer, renowned for delivering world-class products to elite clients across the globe. We specialize in high-end custom jerseys, team apparel, and premium sports gear, and we are now looking for a Client Relations & Order Management Executive (Female) to join our growing team.

Key Responsibilities:

  • Client Handling & After-Sales Support:
  • Ensure clients receive exceptional after-sales support, including addressing inquiries, resolving issues, and handling product-related concerns.
  • Build long-term relationships with customers by providing personalized assistance and ensuring satisfaction.
  • Keep clients updated on order status, delivery timelines, and any other relevant information.
  • Follow up with clients post-purchase to ensure they are satisfied with the products and services.
  • Order Management:
  • Manage incoming orders and ensure all client specifications are met accurately.
  • Track order progress and ensure timely delivery from production to shipping.
  • Liaise with production and shipping teams to ensure orders are completed on time and to the highest quality standards.
  • Maintain accurate order records and ensure that all data is properly updated in the system.
  • Cross-Department Coordination:
  • Collaborate with the sales, production, and shipping departments to ensure smooth order processing and timely client delivery.
  • Monitor and manage customer expectations to ensure a seamless after-sales experience.

Required Skills & Qualifications:

  • Strong communication and interpersonal skills with the ability to handle clients professionally.
  • Experience in customer service or after-sales roles, preferably in a B2B or sports-related industry.
  • Highly organized, with strong attention to detail for managing and tracking orders.
  • Ability to multi-task and manage high volumes of orders while ensuring customer satisfaction.
  • Proficient in CRM tools and order management systems.
  • A proactive approach to solving problems and handling customer queries efficiently.
  • Previous experience with order tracking, inventory management, or sales support is a plus.

Benefits:

  • Competitive salary with performance-based incentives.
  • Work in a dynamic, fast-paced environment with a supportive team.
  • Opportunity for growth and development within a rapidly expanding company.
  • Discounts on high-quality sports products.

How to Apply:

Send your resume to to apply for this role. We're looking forward to hearing from you

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Work Location: In person

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