Customer Success Associate

5 days ago

Chennai, Tamil Nadu, India Uplers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Experience
: years

Salary
: INR / year (based on experience)

Expected Notice Period
: 15 Days

Shift
: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type
: Office (Chennai)

Placement Type
: Full Time Permanent position(Payroll and Compliance to be managed by: SOL-X)

**(*Note: This is a requirement for one of Uplers' client - SOL-X)

**What do you need for this opportunity?

Must have skills required:
Fintech, Freshdesk, Jira, Hubspot, Salesforce, Customer Success, Onboarding, Client Relationship Management, Retention & growth, Shipping domain

SOL-X is Looking for:****
As a Customer Success Associate, you'll play a key role in ensuring our users, primarily Seafarers, have a smooth, supportive, and empowering experience from the moment they join our platform.

Your responsibilities will include:

  • Own the onboarding process for new seafarers from registration to activation,
  • ensuring a seamless experience and building trust from Day 1.
  • Deliver onboarding tasks on time and uphold service level agreements (SLAs) to maintain consistency and reliability.
  • Provide responsive customer support via email, chat, and phone, troubleshooting issues, guiding users, and addressing product-related questions.
  • Coordinate and track card shipments, ensuring timely and secure delivery to users around the globe.
  • Monitor key customer metrics to identify bottlenecks, improve engagement,
  • proactively surface opportunities for growth and retention, and provide valuable
  • insights to internal teams.
  • Actively engage with potential users through various outreach efforts and serve as a brand ambassador.
  • Plan, manage, and execute workshops and events designed to attract new users and foster community growth.
  • Participate in diverse customer engagement exercises, contributing to strategies that enhance user satisfaction and loyalty.
  • Collaborate closely with internal teams including product, and marketing to relay customer insights and advocate for user needs.

How to apply for this opportunity?

  • Step 1: Click On Apply And Register or Login on our portal.
  • Step 2: Complete the Screening Form & Upload updated Resume
  • Step 3: Increase your chances to get shortlisted & meet the client for the Interview

About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you

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