Operations Support Executive

6 days ago

Gurgaon, Haryana, India Cardekho Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a detail-oriented and proactive Operations Support Specialist to join our growing technology Solution team. This role is critical to ensuring smooth day-to-day operations across client implementations, technical support, and internal workflows. The ideal candidate will possess a strong understanding of SaaS platforms, process optimization, and customer-focused service delivery.

Key Responsibilities:

  • Provide operational support to Technical Solutions team and client success initiatives.
  • Monitor, triage, and resolve operational issues across support, delivery, and account teams.
  • Serve as a liaison between cross-functional teams: Customer Success, Product, Sales, and Engineering.
  • Maintain and optimize internal systems, tools, and documentation (e.g., CRM, ticketing systems, dashboards).
  • Assist in managing SLAs, tracking KPIs, and preparing performance and status reports.
  • Handle client escalations in coordination with technical teams and communicate updates professionally.
  • Identify and drive continuous improvement initiatives in service delivery and internal processes.
  • Assist with user provisioning, account configuration, and SaaS product support tasks.
  • Support the implementation of standard operating procedures (SOPs) and knowledge base content.
  • Ensure compliance with security, privacy, and data governance standards.

Qualifications:

Required:

  • Bachelors degree in Business, Information Technology, Operations, or a related field.
  • 2+ years of experience in operations, customer support, or technical services in a SaaS or tech environment.
  • Strong organizational, analytical, and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Basic technical knowledge of cloud-based software and APIs.

Preferred:

  • Experience in B2B SaaS or enterprise tech services.
  • Familiarity with SQL, Excel, or data reporting tools.

  • Executive Secretary

    2 days ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesProvide high-level administrative and operational support to the Chairman.Manage calendar, meetings, travel plans (minimal travel involved).Coordinate with internal and external stakeholders with utmost confidentiality.Prepare presentations, reports, and communication materials.Support strategic initiatives leveraging AI tools for...

  • Operations Support

    5 days ago

    Gurgaon, Haryana, India Leadtech Political Consulting Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Data Analyst – Operations SupportCompany: Leadtech Management & Consulting Pvt. Ltd.Location: Gurgaon, HaryanaExperience: 0 – 2 YearsEmployment Type: Full-TimeAbout the Role:Leadtech is looking for a highly motivated and detail-oriented Data Analyst to join our team. This role is ideal for freshers or candidates with up to 6 months of...

  • Finance Executive

    2 weeks ago

    Gurgaon, Haryana, India Athena Executive Search & Consulting (AESC) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:Athena Executive Search & Consulting is a boutique retained search firm delivering high-quality Executive Search, Board Level Advisory, and Talent Management Consulting services to clients. We specialize in finding transformational leaders who drive growth, combining global best practices with a personalized approach.Role Overview:We are looking for...

  • Operations Support Assistant

    4 days ago

    Gurgaon, Haryana, India EPUB SOLUTIONS PRIVATE LIMITED Full time ₹ 25,00,000 - ₹ 60,00,000 per year

    Profile SummaryThe Operations Support Assistant will be responsible for supporting daily operational workflows, preparing timely reports, and ensuring smooth coordination across teams. The role involves monitoring task progress, maintaining operational trackers, and providing regular updates to the Assistant Manager.Key Roles and ResponsibilitiesSupport...

  • Executive Assistant

    4 days ago

    Gurgaon, Haryana, India Athena Executive Search & Consulting (AESC) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    JOB SUMMARYAthena Executive Search & Consulting (AESC) is seeking anExecutive Assistantto support the leadership team in managing and organizing workflow. This role is pivotal in enhancing operational efficiency within our boutique consulting firm, located inGurgaon, Haryana, India.Ideal candidates should possess0-2 years of experiencein executive support...

  • Purchase Executive

    5 days ago

    Gurgaon, Haryana, India INEJ EXECUTIVE LOUNGE Full time ₹ 2,00,000 - ₹ 2,20,000 per year

    Job Opening: Purchase Executive – Head Office (Gurugram)Company: Ten 11 Hospitality Pvt. Ltd.Location: Head Office – Gurugram, HaryanaPosition: Purchase ExecutiveExperience: 2–4 yearsIndustry Preference: Hospitality | Hotels | Lounges | Restaurants | F&BRole Overview:We are seeking a detail-oriented and efficient Purchase Executive to join our Head...

  • Operations Executive

    1 week ago

    Gurgaon, Haryana, India Exotic Mile Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About GoBoultGoBoult (formerly Boult) Indias #1 rated audio brand and the fastest growing wearables brand. Bootstrapped, profitable, and fearless, weve built a cult following by creating bold products and running campaigns that make India stop scrolling.Role Overview:We are looking for a detail-oriented and proactive Operations Executive to support our...

  • Data Analyst – Operations Support

    15 hours ago

    Gurgaon, Haryana, India Leadtech Political Consulting Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Data Analyst – Operations SupportCompany: Leadtech Management & Consulting Pvt. Ltd.Location: Gurgaon, HaryanaExperience: 0 – 2 YearsEmployment Type: Full-TimeAbout the Role:Leadtech is looking for a highly motivated and detail-oriented Data Analyst to join our team. This role is ideal for freshers or candidates with up to 6 months of...

  • Operation Executive

    2 days ago

    Gurgaon, Haryana, India a30bb99b-c86e-4a8e-96eb-2f24e504e8e1 Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Position Overview:We are seeking a dynamic and detail-oriented Operations Executive to support the end-to-end execution of weddings and events. The role involves managing vendor coordination, client servicing, logistics planning, and on-ground execution while ensuring all operations run smoothly and efficiently in line with the company's process...

  • Operations Executive

    2 days ago

    Gurgaon, Haryana, India Avanta Serviced Office Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAvanta Serviced Office Group provides flexible, unbranded office spaces, meeting rooms, and virtual offices in prime locations across London and the UK. Established in 2004, Avanta ensures clients access state-of-the-art facilities, supported by highly trained teams accredited by the Institute of Customer Service. With transparent pricing...