Operations Support Executive

3 days ago


Gurgaon, Haryana, India Cardekho Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a detail-oriented and proactive Operations Support Specialist to join our growing technology Solution team. This role is critical to ensuring smooth day-to-day operations across client implementations, technical support, and internal workflows. The ideal candidate will possess a strong understanding of SaaS platforms, process optimization, and customer-focused service delivery.

Key Responsibilities:

  • Provide operational support to Technical Solutions team and client success initiatives.
  • Monitor, triage, and resolve operational issues across support, delivery, and account teams.
  • Serve as a liaison between cross-functional teams: Customer Success, Product, Sales, and Engineering.
  • Maintain and optimize internal systems, tools, and documentation (e.g., CRM, ticketing systems, dashboards).
  • Assist in managing SLAs, tracking KPIs, and preparing performance and status reports.
  • Handle client escalations in coordination with technical teams and communicate updates professionally.
  • Identify and drive continuous improvement initiatives in service delivery and internal processes.
  • Assist with user provisioning, account configuration, and SaaS product support tasks.
  • Support the implementation of standard operating procedures (SOPs) and knowledge base content.
  • Ensure compliance with security, privacy, and data governance standards.

Qualifications:

Required:

  • Bachelors degree in Business, Information Technology, Operations, or a related field.
  • 2+ years of experience in operations, customer support, or technical services in a SaaS or tech environment.
  • Strong organizational, analytical, and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Basic technical knowledge of cloud-based software and APIs.

Preferred:

  • Experience in B2B SaaS or enterprise tech services.
  • Familiarity with SQL, Excel, or data reporting tools.

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