Customer Success Analyst

5 days ago

Gurgaon, Haryana, India Better Full time US$ 9,00,000 - US$ 12,00,000 per year

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

  • We've funded over $100 billion in loans for our customers, more than any other fintech

  • Yahoo Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval

  • Yahoo Finance - Best Mortgage Lenders of 2025: Best online mortgage lender

  • Fintech Breakthrough Award: Best Lending Innovation Award

  • Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing

  • We are Forbes' Best Online Mortgage Lender for 2023

  • We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

Responsibilities Include:

  • Interact with prospective Cover customers via phone, text and email to achieve a 15-min service level agreement for all new Cover customers.
  • Educate customers on the process of purchasing homeowners' insurance, with respect to home lending, and coordinating with lenders to ensure a seamless customer experience.
  • Engage with consultative approach in helping customers overcome issues and achieve their goals related to home insurance, lending and home-purchasing.
  • Provide the best customer experience possible, which in turn will help you convert potential customers to Better Cover customers.
  • Schedule appointments with Insurance Experts, on behalf of the customer, to complete their Cover purchase experience.
  • Upsell policies wherever possible.
  • Generate insurance quotes for Cover Insurance Experts using EzLynx and other carrier portals, on an as needed basis.
  • Policy payment tracking, renewal tracking, and general operational support, on an as needed basis.

Required Skill Set

  • Strong communication skills with fluency in English.
  • Self-motivated, enthusiastic about providing a world class customer experience.
  • Proficiency with MS Office/Google sheets.
  • Proficiency with EzLynx, preferred
  • Insurance related experience, preferred

Shift Timing/Work Hours

  • Employees are required to work in any shift.
  • Employees will be open to work over the weekends, on an as needed basis

Company Benefits

In Office Perks

Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.

Health & Well-being

Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.

Other Perks at Better

Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.

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