Customer Support Executive/Sr. Executive

2 weeks ago


Noida, Uttar Pradesh, India Fship Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: Executive- Customer Support

Company Name: - Fship- A Product of Fixfeels Technologies Private Limited

Location- Noida Sec-63(Near Electronic City metro station)

Salary- Hike on last drawn

Role Description

We are looking to hire a customer support specialist for our organization who can demonstrate the value of the organization to our customers everyday by providing amazing customer support.

Roles and Responsibilities:

  • 2+ years of experience in Building & strengthening customer relationships
  • Listen, empathize, and help customers achieve their goals
  • Manage incoming calls, chats, and emails and handle appropriate follow-up for calls, chats and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Have a comprehensive knowledge of the company's business model in order to answer all customer-related inquiries
  • Demonstrating the value of the organization to our customers every day by providing amazing customer support

Qualification:

  • Bachelor's degree preferred
  • Should be exceptional in communication skills, especially written
  • A multi-tasker positive, polite, confident, sincere,
  • The ability to solve problems & to think quickly on your feet
  • The ability to stay calm, cool, and collected during stressful customer interactions
  • Flexibility – we're growing and evolving, and you'll need to come along for the ride
  • Should be open to communicate & coordinate with different department

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