German speaking Service Desk

10 hours ago

Chennai, Tamil Nadu, India Infotel UK Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Infotel India is excited to announce an opportunity for a German-speaking Service Desk Analyst to join our dedicated support team. In this role, you will provide outstanding customer service and technical support to our German-speaking clients. Your ability to communicate effectively in both German and English will be key to resolving technical issues and ensuring customer satisfaction.

Key Responsibilities
  • Act as the first point of contact for clients seeking technical assistance via phone, email, or chat.
  • Diagnose and troubleshoot IT-related issues, providing timely resolutions to maintain service continuity.
  • Document and track issues using our IT Service Management tool, ensuring all client interactions are logged accurately.
  • Provide excellent customer service and maintain a positive client relationship throughout the support process.
  • Escalate complex issues to appropriate technical teams when necessary.
  • Stay up to date with IT products, services, and best practices to effectively assist clients.

Requirements

  • Fluent in both German and English, with excellent verbal and written communication skills in both languages.
  • Proven experience in a customer service or technical support role.
  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with IT service management tools is a plus.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Willingness to learn and adapt to new technologies.
  • Excellent interpersonal skills and a customer-oriented mindset.
  • Flexible to work varied shifts as needed.

If you're passionate about providing exceptional support and ready to join a collaborative team environment, apply now to become a part of Infotel India

Benefits

  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

  • Service Desk-German Speaking C1 Level

    1 hour ago

    Chennai, Tamil Nadu, India Infotel UK Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    Infotel India is seeking a skilled Service Desk Analyst with C1 level proficiency in German to provide exemplary L1, L2, and L3 support to our diverse clientele. As part of our dedicated support team, you will play a crucial role in handling technical issues for German-speaking users, ensuring prompt and effective resolution to maintain high levels of...

  • Full-Time German Speaking Accountant

    6 days ago

    Chennai, Tamil Nadu, India EX Venture Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    EX Venture Academy: Full-Time German Speaking Accountant Location: Bali, Indonesia The Un-Job Opening Hook: Are you a meticulous financial expert with a passion for precision and a desire to contribute to a global venture from an inspiring tropical setting? This isn't just an accounting role; it's an invitation to become a cornerstone of a €90M USD...

  • German Translator

    7 days ago

    Chennai, Tamil Nadu, India Syncfusion Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a German Translator with strong written communication skills to translate and localize Syncfusions English-language technical and marketing content into German. The ideal candidate will have prior experience translating technical documentation, user guides, and website content, and should possess a keen understanding of both linguistic...

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Transperfect Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per year

    Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...

  • Service Desk Lead

    2 weeks ago

    Chennai, Tamil Nadu, India dss+ Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    dss+is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...

  • Service Desk Lead

    2 weeks ago

    Chennai, Tamil Nadu, India dss+ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    dss is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India VKAN V SOLUTIONS PVT LTD Full time ₹ 4,32,000 - ₹ 7,12,800 per year

    A Service Desk Analyst acts as the initial point of contact for technical support, handling inquiries from various channels like phone, email, and chat. They diagnose and resolve IT issues, ranging from basic troubleshooting to escalating complex problems to higher support levels. They also manage and document tickets, maintain knowledge bases, and...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Mindsprint Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...