Service Desk-German Speaking C1 Level

11 hours ago

Chennai, Tamil Nadu, India Infotel UK Full time ₹ 4,50,000 - ₹ 7,50,000 per year

Infotel India is seeking a skilled Service Desk Analyst with C1 level proficiency in German to provide exemplary L1, L2, and L3 support to our diverse clientele. As part of our dedicated support team, you will play a crucial role in handling technical issues for German-speaking users, ensuring prompt and effective resolution to maintain high levels of customer satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for German-speaking clients, delivering top-notch L1, L2, and L3 technical support.
  • Diagnose and analyze issues, determining appropriate solutions or escalations as necessary.
  • Utilize ticketing systems to log client inquiries, track progress, and monitor resolution timelines.
  • Provide training and guidance to users for IT tools and applications, promoting effective usage.
  • Collaborate with cross-functional teams to address complex technical challenges and improve support processes.
  • Contribute to the development and updating of support documentation and knowledge bases.
Requirements
  • Fluent in German (C1 level) and English, with strong written and verbal communication skills in both languages.
  • Proven experience in a Service Desk role providing L1, L2, and L3 support.
  • Strong analytical and problem-solving skills, with the ability to handle high-pressure situations.
  • Experience with IT service management systems and ticketing software.
  • Understanding of networking, servers, and general IT infrastructure.
  • Excellent organizational skills and ability to multitask effectively.
  • Customer-focused approach with a commitment to service excellence.
  • Ability to work independently as well as collaboratively within a team.

Join Infotel UK and be part of a dynamic team dedicated to delivering superior IT support to valued clients

Benefits
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

  • German speaking Service Desk

    20 hours ago

    Chennai, Tamil Nadu, India Infotel UK Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Infotel India is excited to announce an opportunity for a German-speaking Service Desk Analyst to join our dedicated support team. In this role, you will provide outstanding customer service and technical support to our German-speaking clients. Your ability to communicate effectively in both German and English will be key to resolving technical issues and...

  • Full-Time German Speaking Accountant

    6 days ago

    Chennai, Tamil Nadu, India EX Venture Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    EX Venture Academy: Full-Time German Speaking Accountant Location: Bali, Indonesia The Un-Job Opening Hook: Are you a meticulous financial expert with a passion for precision and a desire to contribute to a global venture from an inspiring tropical setting? This isn't just an accounting role; it's an invitation to become a cornerstone of a €90M USD...

  • Freelance German Language Teacher

    2 weeks ago

    Chennai, Tamil Nadu, India Gesellschaft Fuer Weiterbildung mbH Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    At GfW, we pursue the goal of promoting social mobility and see education as the key to personal and professional development. We have the expertise in teaching German language to adult learners in a relaxed and friendly learning environment. Our courses are offered in-person, with a strong focus on practical language application. To support our new team...

  • Head of German Teaching Department

    4 days ago

    Chennai, Tamil Nadu, India Gesellschaft Fuer Weiterbildung Mbh Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At GfW, we pursue the goal of promoting social mobility and see education as the key to personal and professional development. We have the expertise in teaching German language to adult learners in a relaxed and friendly learning environment. Our courses are offered in-person, with a strong focus on practical language application. Our Indian subsidiary for...

  • German Translator

    1 week ago

    Chennai, Tamil Nadu, India Syncfusion Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a German Translator with strong written communication skills to translate and localize Syncfusions English-language technical and marketing content into German. The ideal candidate will have prior experience translating technical documentation, user guides, and website content, and should possess a keen understanding of both linguistic...

  • Analyst - IT Service desk

    6 days ago

    Chennai, Tamil Nadu, India SoftwareOne Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    What we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • German Language Teacher

    1 week ago

    Chennai, Tamil Nadu, India Aussie Digital Business Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Prepare lesson plans aligned with curriculum goals* Teach German language skills using B1/B2 level materials* Evaluate student progress through regular assessmentsLessons planning, curriculum, monitoring and reporting.

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per year

    Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...

  • Jr. Service Desk Engineer

    6 days ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Chennai, Tamil Nadu, IndiaDepartmentGeneral IT User SupportJob posted onSep 16, 2025Employment typeContractorResponsibilitiesServe as the primary escalation point for complex technical issues and ensure timely resolution.Mentor and train junior service desk staff on troubleshooting techniques and best practices.Develop and maintain comprehensive...