Key Account Manager I B2B SAAS

2 weeks ago

Mumbai, Maharashtra, India MetaMorph Full time ₹ 1,20,000 - ₹ 3,60,000 per year

About the Role:

As a Key Account Manager, you will
own client onboarding
and
drive long-term success
by bridging business needs with product implementation. You'll work closely with both clients and internal teams to ensure
smooth go-lives, proactively resolve bottlenecks, and deliver measurable value.
The role requires strong business acumen, a solid technical understanding, and the ability to manage multiple stakeholders with a sharp and assertive approach. You'll be responsible for tracking key metrics (like time-to-go-live), knowing when to escalate, and ensuring a seamless client experience.

Your responsibilities will be

● Lead end-to-end client onboarding in collaboration with solution experts on the product side.

● Understand both the technical solution and the client's business objectives to align implementation accordingly.

● Act as the key liaison from the business side, ensuring client goals are translated into actionable plans.

● Demonstrate street-smart decision-making and a pushy-yet-professional attitude to drive results and timelines.

● Proactively identify and resolve client-side bottlenecks to accelerate time-to-value.

● Manage and influence internal and external stakeholders to keep projects on track.

● Monitor time-to-go-live, and track progress diligently. Escalate issues appropriately and at the right time to prevent delays and maintain client satisfaction.

● Build long-term client relationships by ensuring a smooth onboarding experience and ongoing success.

You will be a good fit, if you have

● 4+ years of experience working in a tech or SaaS environment.

● Hands-on experience onboarding new clients and driving them to go-live.

● Strong understanding of product capabilities and the ability to translate technical solutions into business outcomes.

● Prior experience managing accounts as a Key Account Manager or in a similar client-facing role. ● Excellent stakeholder management skills with the ability to push for outcomes while maintaining relationships.

● Demonstrated ability to debottleneck client issues and escalate appropriately.

● Comfortable working with KPIs such as "number of days to go live" and tracking performance metrics.

● Strong business acumen and a client-first mindset.

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