Domain Support Specialist

2 days ago

Noida, Uttar Pradesh, India Ericsson-Worldwide Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Join our Team

About this opportunity:

Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.

What you will do:

  • Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
  • Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
  • Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
  • Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
  • Perform system administration tasks, maintain databases, and manage user access.
  • Execute change introduction activities, perform service request fulfilment, and handle standard changes.
  • Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
  • Drive customer experience improvement initiatives and provide full support during problem management investigations.

The skills you bring:

  • Ericsson Operations Engine - Mode Of Operations.

  • 5G MS Operations Readiness.

  • Knowledge Sharing and Collaboration Skills.
  • Problem management.
  • Business Continuity Management.
  • Ericsson Customer Experience Assurance (CEA) Competence.
  • Incident management.
  • Business Understanding.
  • Ericsson Customer Assurance Competence.
  • MS TOP.
  • Customer Experience Improvement.
  • Service Request Fulfilment (OMS).
  • Customer Complaint Resolution.
  • System Administration.
  • RAN Configuration Knowledge.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 771982

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