Domain Support Engineer

About this opportunity:

Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our SRF team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.

What you will do:

The SRF (Service Request Fulfilment) team member is responsible for implementing changes in the live environment, ensuring seamless operations, and minimizing service disruptions. This role involves gathering requirements, preparing and executing Method of Procedures (MOPs), and reviewing activity logs to maintain the stability and reliability of the system.

Key Responsibilities

• Requirement Gathering and Analysis:
  
  o Collaborate with stakeholders to gather requirements for changes in the live environment.
  
  o Analyze requirements to ensure clarity and feasibility.

• MOP Preparation and Execution:
  
  o Prepare a raw Method of Procedure (MOP) detailing the steps for executing changes on the testbed.
  
  o Execute changes on the testbed environment to validate procedures.
  
  o Prepare the final MOP for production deployment after successful testbed execution.

• Verification and Validation:
  
  o Ensure MOPs for significant activities (e.g., RHEL patching, Oracle PSU, EP deployment) are thoroughly verified by the team lead.
  
  o Validate changes before deployment to the production environment.

• Production Execution:
  
  o Execute validated MOPs in the production environment to implement changes.
  
  o Monitor and document the implementation process.

• Activity Log Review:
  
  o Review activity logs to ensure changes were implemented correctly.
  
  o Document any issues or observations and report to the relevant stakeholders.

Qualifications

• 3-5 years' experience in Mobile Financial Services.
• Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.

Mandatory Skill Set:

• RHCSA certified.
• CKA certification.
• Charging & Rating tree configuration Knowledge.
• Financial Platform Knowledge like Digital Wallet, money transfer etc.

Skills and Competencies

• Excellent analytical and problem-solving skills.
• Strong attention to detail.
• Strong understanding of ITIL Change Management process.
• Strong understanding of Linux/Unix systems, particularly RHEL and DevOps/Cloud.
• Familiarity with Oracle PSU, EP deployment, and other significant activities.
• Experience with creating and executing MOPs.
• Ability to work collaboratively in a team environment.
• Good communication skills, both written and verbal.
• Ability to handle service-affecting changes with minimal supervision.
• Proficiency in using testbed environments for change validation.

Additional Information

• Availability for on-call support and occasional off-hours work to implement changes in the live environment.
• Commitment to continuous learning and professional development.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 771202